Brand Ambassador - Marc Jacobs

BRAND AMBASSADOR – MARC JACOBS BEAUTY
London, Selfridges
Luxury retail | Full‑time

This role is about self‑expression, artistry, and presence .

Marc Jacobs Beauty doesn’t whisper. It makes a statement. As Brand Ambassador, you bring that energy to life on the shop floor — through make‑up artistry that stops people in their tracks, conversations that build loyalty, and an attitude that turns discovery into devotion. This is where luxury beauty meets creativity, confidence, and performance .

THE ROLE
OPTIMIZE, ENABLE, INNOVATE!

As our Brand Ambassador – Marc Jacobs Beauty , you play a critical role in delivering commercial performance while protecting the bold, fashion‑forward DNA of the brand. You will combine sales excellence with high‑level make‑up artistry, creating elevated experiences that convert customers into brand advocates.

You will be reporting to the Area Manager , and you will manage:

Sales, service & artistry
• Achieve monthly sales targets while maintaining brand and company KPIs
• Deliver Coty’s customer service ceremony with every customer interaction
• Perform high‑impact make‑up consultations that drive sales and brand loyalty
• Build genuine relationships with customers, inspiring confidence and self‑expression
• Consistently upsell through storytelling, product knowledge, and artistry

Excellence of execution
• Act as a true brand ambassador, protecting Marc Jacobs Beauty equity at all times
• Stay up to date with We Live Beauty and mandatory Coty Academy training
• Execute merchandising guidelines across permanent and promotional space
• Maintain strong commercial awareness of brand performance, competitors, and trends
• Adhere to uniform, grooming, and retailer Code of Conduct standards
• Complete month‑end and payroll processes accurately and on time

Team & collaboration
• Build strong working relationships with the Coty in‑store team
• Grow networks across the wider Coty retail community in your area
• Maintain open, consistent communication with the Area Manager
• Develop trusted partnerships with retailer staff and store management

Technical processes
• Use iPad tools for reporting, communication, and VM guidelines
• Maintain control of Coty systems, passwords, and online documentation

YOU ARE A COTY FIT

You live and breathe beauty. You see make‑up as a creative tool — and the shop floor as your stage. You’re commercially driven, but never at the expense of artistry or brand integrity.

• Proven experience in beauty retail with a high level of make‑up artistry
• Deep passion for luxury brands, trends, and self‑expression
• Strong sales mindset with a relentless drive to exceed targets
• Ownership mentality — you treat your counter like it’s your own
• Detail‑focused, execution‑obsessed, and brand‑protective
• Team‑player attitude with a hunger to learn, share, and grow

If you want a role where creativity, performance, and confidence collide — this is it.

WHAT WE OFFER

Working in retail at Coty means more than just a role — it’s a platform to grow, be seen, and be rewarded.

• Competitive salary aligned to experience
• 8% employer pension contribution
• Generous staff discounts via My Coty Shop
• Day off on your birthday
• Ongoing brand and artistry training through Coty Academy
• Clear progression opportunities within luxury retail and education
• Supportive, inclusive team culture built on collaboration and fearless kindness

ABOUT US

Our people make us who we are. They are the brightest minds bringing bold ideas to life every day. If you refuse to blend in, if you want to express yourself, grow your craft, and go further than you ever thought possible — we’d love to hear from you.

Coty is deeply committed to Changing the Conversation around Diversity, Equity & Inclusion, creating a workplace where everyone can be their authentic self.