Talent and Culture Manager

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OUR PURPOSE AND CULTURE

We are driven to create a future where people and place enrich one another. We are wholly committed to rooting ourselves more deeply in every place we are in while setting new benchmarks for positive impact. As a pioneering collective with a common purpose, we curate extraordinary moments and honour the soul of every place along our journey.

At Rosewood Hotel Group, we answer The Calling. Together, we Make the Place.

THE TEAM

At The Chancery Rosewood, our Talent & Culture team is at the heart of creating an exceptional associate experience. Working closely with leaders and associates across the hotel, the team champions our culture, supports our people and helps create an inclusive environment where everyone can thrive.

Reporting to the Assistant Director of Talent & Culture, you will work alongside the wider Talent & Culture team and provide leadership and support to the Talent & Culture Coordinator and Talent & Culture Officer.

YOUR ROLE

As Talent & Culture Manager, you will provide comprehensive and confidential Talent and Culture support across The Chancery Rosewood, acting as a trusted advisor to leaders on a broad range of people matters.

People-focused, resourceful and knowledgeable across employee relations, you will champion our culture, strengthen associate engagement and bring Rosewood’s Relationship Hospitality principle to life in every interaction. From employee relations and recruitment to onboarding, compliance and development, you will help create an associate experience that enables our people to perform at their best.

HOW YOU’LL MAKE THE PLACE

• Act as a trusted first point of contact for supervisors and leaders, providing confidential advice across employee relations matters including performance, disciplinary, grievance, family leave and employment law.
• Lead and support investigations, disciplinary and grievance processes with fairness, thoroughness and full consideration of company policy and UK employment law.
• Create and continuously improve induction and onboarding processes, ensuring every new associate receives a welcoming, safe and inclusive introduction to The Chancery Rosewood.
• Manage associate matters including flexible working, sickness and absence, providing clear and consistent guidance to associates and leaders.
• Drive recruitment activity for assigned vacancies, working within authorised headcount while monitoring recruitment effectiveness and identifying opportunities to improve candidate quality and time to fill.
• Champion an inclusive associate experience by supporting engagement, development and DE&I initiatives, while contributing HR insight and recommendations to the hotel’s wider people strategy.

COULD THIS BE YOU?

• You bring strong Talent and Culture knowledge and can confidently advise leaders on employee relations, performance and conduct matters.
• You have a sound understanding of UK employment law and can apply policies and legislation fairly, consistently and with appropriate confidentiality.
• You are comfortable managing investigations, disciplinary and grievance processes with professionalism, empathy and attention to detail.
• You understand recruitment, onboarding and associate development and are motivated by continually improving the candidate and associate experience.
• You are organised and adaptable, able to balance employee relations casework, recruitment, compliance and engagement priorities within a busy hotel environment.
• You are an inclusive and trusted people professional who builds effective relationships at every level and shares our commitment to creating a culture of fairness, belonging and genuine care.

OUR BENEFITS

As part of our team, you’ll enjoy a thoughtfully designed benefits package that supports your wellbeing, professional growth, and life beyond work. This includes medical coverage, retirement benefits, paid time off, complimentary room nights, learning and development opportunities, global career opportunities, and industry-leading paid parental leave supporting eligible associates across all paths to parenthood.

OUR COMMITMENT TO YOU

At Rosewood Hotel Group, your voice is heard - and valued. We’re a community that encourages associates to be themselves, not fit into a fixed culture, and this philosophy shines through in our commitments to reflect and honour the history, culture and geography of our destinations.

We’re not only committed to building and nurturing genuine, long-lasting relationships but to transforming them - and our Diversity, Equity and Inclusion (DEI) strategy helps put these principles into practice.