Head of Technology Vendor Management

Job Description:

Head of Technology Vendor Management

London / Manchester / Staines (Hybrid working available)

Permanent

We make health happen

At Bupa, we're here to help people live longer, healthier, happier lives and make a better world. With no shareholders, our profits go straight back into improving healthcare for our customers and communities.

This role sits within our BGIUK Technology team, which supports over 22 million customers across 190 countries. As Head of Technology Vendor Management, you'll lead a team that ensures our technology partnerships deliver outstanding value, performance, and innovation. You'll be at the heart of shaping how we work with over 400 vendors, helping us deliver smarter, more efficient services that support our purpose.

Key Responsibilities

As Head of Technology Vendor Management, you'll:

• Lead the development of sourcing strategies across BGIUK, including IT resellers, system integrators, and our own Centre for Digital Excellence.
• Build strong, long-term relationships with approved vendors and partners.
• Collaborate with internal teams-Risk, Procurement, Legal, Finance-to ensure vendor compliance and performance.
• Drive cost efficiency and financial oversight across technology spend.
• Identify market trends and emerging technologies to inform sourcing decisions.
• Provide senior stakeholders with regular vendor performance reports.
• Act as a trusted adviser in vendor negotiations and strategic sourcing.
• Review contracts and statements of work to ensure commercial alignment.
• Develop standards to assess vendor performance and introduce supplier taxonomy for better analysis and decision-making.

What We're Looking For

We're looking for someone who brings:

• Proven experience leading vendor transformation programmes, ideally in financial services or regulated industries.
• Strong leadership skills with the ability to inspire and motivate teams.
• A deep understanding of product delivery models and governance frameworks.
• Excellent problem-solving, emotional intelligence, and communication skills.
• Experience working across complex, fast-paced environments.
• Confidence to hold senior stakeholders accountable and influence outcomes.
• A data-driven mindset with strong analytical and decision-making abilities.
• Ethical, honest behaviour that builds trust and compliance.
• Willingness to travel as needed.
• Relevant qualifications or equivalent business experience.

Benefits

Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health - from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family-friendly benefits.

Joining Bupa in this role you'll receive the following benefits and more:

• Private medical insurance
• Enhanced pension scheme
• 25 days holiday + bank holidays
• Annual bonus scheme (please add details)
• Access to Bupa's Viva wellbeing programme
• Discounts on Bupa products and services

Why Bupa

We're a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose - helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.

We encourage all of our people to "Be you at Bupa". We champion diversity and understand the importance of our people representing the communities and customers we serve. That's why we especially encourage applications from people with diverse backgrounds and experiences.

Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We'll make sure you're treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.

Time Type:

Job Area:

Locations: