Digital Care Technician SC6

Job Category : IT

Location : ALEXANDRA HOUSE, London Borough of Haringey

Hours Per Week : 36.00

Start Date : Immediate Start

Start Time : 09:00

End Time : 17:00

Salary: £15.17

Connected Care is a 24 hours, 365 days a year emergency service provided in house by Haringey Council. It offers vulnerable residents a personal alarm system which can be activated in case of an emergency. Additional it provides a mobile response service if there is an emergency in the residents home. We are looking for 1 x Digital Care Technician to work within the Connected Care Service.

The Digital Care Technician play a vital role in ensuring that all equipment is installed, deinstalled and maintained safely and effectively in a timely manner to ensure service is maintained (this involves use of tools and ladders). As well as ensuring all customers and their family members/carers understanding how the equipment works and can use it effectively.

The role is Monday to Saturday – only 1 Saturday will be worked within the month and the shift pattern is 9am to 5pm. 36 hours per week.

The candidates we are looking for should have experience of installing and maintaining lifelines and telecare equipment in vulnerable service users homes. As this role requires the candidate to drive to service users home to install equipment, we are looking for experienced and competent drivers who hold a full clean UK driving licence. Council fleet vehicles are provided but passing the council driving assessment would be a requirement to use these. In the meantime they would be required to use their own vehicles and mileage would be paid.

1. To install and deploy identified Assistive Technology equipment within service users homes.
2. To demonstrate, explain and install Assistive Technology equipment in service users homes.
3. To program and test all equipment as required to ensure working and fit for purpose.
4. To ensure all risk assessments are carried out as necessary and that all H&S and manufacturers guidelines are met.
5. To retrieve equipment that is no longer required.
6. To rectify and replace defective equipment.
7. To be responsible for the appropriate use of keys to all properties with consistent regard to security procedures.
8. To demonstrate the use and functions of all equipment to Council staff, Health and Social Care Professionals and other interested parties and to participate in training in order to ensure knowledge of new equipment.
9. To provide training and support to team colleagues on assistive technology to ensure that they can respond appropriately to any concerns, or malfunctions raised with the equipment
10. To review with service users equipment when installing to ensure allocated equipment is appropriate and make alternate recommendations if required.
11. To ensure that appropriate Council departments are made aware of any changes. i.e. Social Worker, Assessors and Brokerage.
12. To update records to make sure that all information is captured accurately and in a timely fashion.
13. To complete any agreements with service users or their representatives as appropriate.
14. To support the development of information for service users, council staff, professionals and potential service users to ensure is clear and easily understood

Knowledge, Qualifications, Skills and Experience

1. Full current UK Driving Licence.
2. Good practical knowledge and skills required across multiple disciplines – electrical, computer hardware/software, telecoms and assistive technology.
3. Ability to fault find and give technical support
4. To have good communication skills, both verbal and written and be able to use a range of information technology within service delivery.
5. Good organisational skills, be able to prioritise work as appropriate and under pressure.
6. Ability to liaise effectively with people both inside and outside the Council including service users, their families, professional staff and suppliers.
7. Ability to demonstrate and assistive technology and explain their use and operation to existing and potential users.
8. Ability to participate in review process with customers and to work jointly with other professionals to ensure users’ needs are met and enhance quality of life.
9. Ability to keep detailed electronic records and notes including regular updating of Data Base.
10. Ability to undertake lone working as required.
11. Ability to work jointly with partner providers and to liaise with a range of internal and external agencies in the delivery of projects and other activities.
12. Ability to partake in quality assurance processes including monitoring and evaluation.
13. To demonstrate proactivity in identifying solutions to improve outcomes.
14. To use tools to install equipment i.e. drills and ladders.
15. Excellent customer services skills.