Works Planner
Works Planner
West London, Feltham
Temp Position
Monday - Friday
£14.42 Per Hour
Social Housing Experience Needed
Key Responsibilities - Works Planner:
- Undertake the works planner function for a group of maintenance operatives
- Utilising a range of IT systems to ensure that all appointed jobs are carried out on time and that there is effective communications with customers.
- Carry out other administrative and data handling functions as instructed by the Senior Planner & Supervision Officer including updating all systems information, addressing queries from the Customer Service Centre.
- The post holder may be required to work in any admin capacity within the Repairs Service ensuring that the directorate works as one entity.
- Create all new jobs, manage all workers' diaries, and schedule appointments.
- Plan workforce activity in advance, reallocating work as required and integrating emergency jobs as reported.
- Ensure active communications with the field workers so that any unplanned occurrences are addressed immediately.
- Identify risks as early as possible so unplanned disruption occurs.
- Review the balance of work in the team and in individual trades to ensure that there is capacity to deliver emergency and urgent repairs,
- Ensure that any jobs ordered without appointments, such as communal repairs are effectively integrated into the workload and completed within overall job priority times.
- Provide a high standard of customer care in handling all communications and enquiries, both with tenants and leaseholders and with the Customer Service Centre.
- Initiate calls to tenants / leaseholders -rescheduling repairs at the earliest possible time.
- Follow up on any 'out of hours' emergencies to ensure work completion information is properly recorded and necessarily follow up work arranged.
- Assist with the management of maintenance officers' diaries to ensure effective use of time for pre inspection work.
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