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Duty Manager

Company of Cooks
London

Job Details

Duty Manager - Guinness Open Gate Brewery, London

Salary: £38,500 per annum

Working pattern: 40 hours per week, 5 over 7

Opening December 2025

Step into a landmark role at the heart of London’s newest hospitality destination.

Guinness Open Gate Brewery London - a stunning, four-floor venue featuring two innovative restaurant concepts designed to delight and inspire.

We are seeking a highly motivated Duty Managers to lead the day-to-day operations of one of our restaurant concepts, delivering outstanding guest experiences and supporting a passionate team of hospitality professionals.

About the Role
  • Scheduling and training:
Create staff schedules, manage shifts, and assist with recruiting, onboarding, and training employees to ensure high performance.
  • Leadership:
Motivate the team, lead by example, and handle employee issues or conflicts as they arise.
  • Team coordination:
Conduct pre-shift briefings and ensure front-of-house and back-of-house teams work together harmoniously.

Operations and quality control
  • Daily operations:
Manage all aspects of the day-to-day running of the restaurant, including opening and closing procedures and ensuring a professional atmosphere.
  • Guest experience:
Ensure excellent customer service, handle customer complaints or issues promptly, and resolve problems to guarantee guest satisfaction.
  • Food and beverage:
Work with the kitchen to monitor food quality, presentation, and preparation.
  • Inventory and stock:
Manage inventory levels, conduct stock checks, and place orders for food and beverages with suppliers.
  • Financial oversight:
Handle cash responsibly, monitor sales performance, and manage budgets.

About You

You are an experienced and passionate hospitality professional with a track record of successfully working high-quality restaurant operations. You thrive in fast-paced environments and have a genuine passion for creating memorable guest experiences.

You will bring:
  • Proven experience managing restaurant teams, ideally in high-volume or multi-concept venues.
  • A guest-first mindset, with the ability to maintain high standards of service and hospitality.
  • Excellent organisational and communication skills.
  • Flexibility and drive to work in a dynamic, evolving pre-opening and launch environment.
Posted 2025-10-11

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