Service Support Analyst / Service Business Analyst - Outside IR35
Details Start: ASAP (ideally within 1 week notice)
Location: Remote, with travel to London 1–2 times per month
Contract: 3 months initially, rolling extensions possible
Day rate: £(Apply online only) p/d outside IR35Role Responsibilities Monitor support channels (email, Slack) and triage incoming issues
Create and manage Jira tickets with appropriate detail and ownership
Resolve issues directly or escalate to 2nd/3rd line support as needed
Maintain playbooks and knowledge documentation in Confluence
Generate regular and ad-hoc service performance reports
Escalate issues to the Service Manager where required
Provide general support to the Service Manager across live service operationsKey Skills & Experience Strong analytical and problem-solving skills; detail-oriented and systematic
Proactive self-starter, able to manage multiple tasks simultaneously
Excellent communication skills (written and verbal)
Experience in application (digital) support rather than desktop/helpdesk roles
Experience triaging incidents and managing support workflows
Hands-on experience with Jira and Confluence
Service-focused Business Analyst experience (ITIL/Service frameworks)
Ideally: exposure to AWS environments
Ideally: public sector / government project experience
Bonus: service management knowledgeContract outside IR35, long-term extensions likely.
Call Settings Override From Record Yes No Always use these settings
Recommended Jobs
Head of Crypto
Fuse Energy is building the future of renewable energy—accessible, decentralised, and powered by smart incentives. This role sits at the intersection of investor relations, token strategy, and mar…
Commercial Finance Manager - Bids
JOB DESCRIPTION Do you have a Commercial Finance background looking for an enterprising new role? As a Commercial Finance Manager, you will form an integral part of the team responsible for the …
Mechanical Project Manager
Mechanical Project Manager - Fast Track Office Fit Outs (Design & Build) £300 per day CIS or Limited Company London-Based Projects We are working on behalf of a well-established and growing M&E cont…
Global Digital & CX Marketing Manager - 9 Month Fixed Term Contract
At Perrigo, we are driven by our mission to Makes Lives Better Through Trusted Health and Wellness Solutions, Accessible to All . We are proud to be a Top 10 player in the European Consumer Self…
Aviation Producing Broker
Aviation Producing Broker – London Competitive Salary + Commission | Hybrid/Flexible Working Are you an experienced Aviation Producing Broker looking for your next opportunity? Join a dynamic and…
Part Housekeeper Carer Cook in Norwood, Job ID J2F86
A part time live out housekeeper carer cook is required by an elderly couple based in Norwood to assist with mobility, help with personal care when needed, and take over with housekeeping duties. It …
Band 3 Locum Therapy Assistant - Leytonstone
Position: Band 3 Locum Therapy Assistant Banding : Band 3 Location : Leytonstone Start Date : ASAP Duration : Six-Month Pilot (30/09/2024 – 31/03/2025) Hours : Full-Time (37.5 hours…
Policy and Campaigns Officer (Technology and Artificial Intelligence)
About this Role The TUC is looking for a Policy and Campaigns Officer to contribute to our work ensuring workers benefit from and shape new technologies and artificial intelligence – in the workp…
Cost Manager - Boutique consultancy
COST MANAGER £60,000 – £65,000 + Bonus + Benefits London Capstone Recruitment is proud to be working exclusively with a respected, medium-sized cost consultancy that specialises in the super-prime …
Remote Marketing Consultant
Become an Valued Member of Our Team as a Remote Marketing Consultant! If you are keen to contribute to a global team of driven entrepreneurs and consider yourself a marketing enthusiast, then get in …