Communications & Sales Assistant

The Box is looking for a freelance Communications & Sales Assistant to support during sales periods, combining on-floor sales/operations support with daily customer communications across email and social channels.

The Communications & Sales Assistant role is hands-on and customer-facing, ensuring the shop floor is sale-ready, daily trading runs smoothly, and customer enquiries/orders are handled promptly and professionally.

Key Responsibilities of the Communications & Sales Assistant:

Customer Communications (Email, Social & Messaging):

• Check and manage the info@ inbox daily, responding to customer enquiries in line with brand tone and guidance.
• Monitor and respond to Instagram DMs daily.
• Engage with WhatsApp communications for personal shopping support when appropriate.
• Escalate sensitive issues (e.g., complaints, refunds, VIP requests, stock disputes) to management promptly.

Set Up & Sales Floor Support:

• Assist with floor setup ahead of sales: merchandising support, pricing, signage, and general preparation.
• Provide high-quality customer service during sales events.
• Support floor management and day-to-day operational tasks during trading.
• Complete end-of-day (EOD) procedures and support till management, as directed.
• Support management with ad-hoc tasks as required during peak periods.

Ecom Customer Support:

• Log and track online customer enquiries, including order issues, returns and delivery queries.
• Coordinate with brand partners to resolve product/stock/order issues when needed.
• Support personal shopping orders end-to-end (customer comms, order processing, fulfilment).
• Pick, pack and prepare shipments when required, maintaining speed and accuracy during peak periods.

What the Box is looking for…

Required:

• Proven experience in retail sales support, customer service, or shop-floor operations.
• Confident, professional written communication, e.g. email and social messaging.
• Strong attention to detail (pricing, signage, packing accuracy, tracking details).
• Able to work calmly and efficiently during busy sales periods.
• Reliable, punctual, and able to follow management direction and brand standards.

Beneficial:

• Experience posting on Instagram for a retail/brand account.
• Familiarity with personal shopping/VIP customer handling.
• Experience with till procedures and end-of-day routines.

Application

Apply with a CV and a cover letter outlining your suitability and interest.