Member Services & Support Officer

London Capital Credit Union

Make The World a Better Place

Member Services & Support Officer

We are looking for people to join our friendly team. London Capital is one of the UKs largest credit unions, a not-for-profit savings and loans co-operative based near Archway tube station in north London. We encourage people to save rather than borrow, but we also provide low-cost loans at times of need. We offer a real alternative to high interest borrowers and loan sharks by offering a route out of debt. Operating in the fiercely competitive financial services market, the credit union provides high quality products to a growing membership and a real opportunity for career progression.

Members Services & Support Officer
hours per week (part time, flexible working options)
Period: Permanent, 3-month probation period.
Pay: £30,094pa, - £15.23p per hour, plus staff bonus scheme and up to 6% contribution to pension scheme.

Reports to: Deputy Manager (Operations)

Main purpose and scope of the Member Services Officer

To promote active membership whilst ensuring that administrative tasks are carried out in a timely, accurate and efficient manner.

Main duties & responsibilities

The main areas of the job will be to:

To promote active membership, and take up of savings and loans products

Ensure that members feel valued and welcome in dealings with the credit union

Dealing with member enquiries by post, telephone, email, website & App

Accurate inputting of data into various IT systems.

Person Specification - Member Services & Support Officer

Administrative or clerical experience- Essential
Customer service experience-Essential
Experience of using a range of ICT efficiently-Essential

Competencies
A friendly and outgoing manner with an ability to make a good first impression-Essential
Proven skills in accurate record keeping & policy adherence-Essential
Good self-organisational skills-Desirable
Works well in teams-Essential
Good verbal and written communications skills in English - Essential

Other

Flexible with respect to working hours and tasks-Essential
A knowledge and understanding of the credit union movement-Desirable
A commitment to the aims and objectives of the credit union movement-Desirable

To apply to the customer service role please send your CV and a covering letter that MUST evidence how you meet the main duties & responsibilities of this role.