Housing Co-ordinator (London)

We are Hestia. We make a difference.

At Hestia, we are guided by our core values and are dedicated to fostering an equitable, diverse, and inclusive organisation. Our mission is to empower individuals to rebuild their lives and achieve independence. Right now, we are looking for a Part Time Housing Coordinator to play a pivotal role in our Housing Service across multiple locations including Ealing, Brent, Croydon, Hackney/Tower Hamlets, Merton, Richmond and Wandsworth .

Sounds great, what will I be doing?

As a Housing Coordinator, you will play a key role in ensuring that Hestia's refuge accommodation is safe, secure, welcoming, and well maintained for the people we support. Working closely with Housing Managers, Housing Officers, and Domestic Abuse refuge teams, you will oversee the day-to-day housing management of several properties, ensuring they meet regulatory requirements, health and safety standards, and Hestia's Psychologically Informed Physical Environment (PIPE) standards.

You will coordinate repairs and maintenance, liaise with contractors, monitor building-related contracts, oversee utilities, and ensure communal and outdoor spaces remain clean, safe, and welcoming. The role also involves managing void properties by coordinating cleaning, repairs, furniture replacement, and preparing rooms for new residents to ensure accommodation can be allocated quickly and efficiently.

A key aspect of the role is promoting the safety and wellbeing of residents. You will lead on health and safety inspections, fire safety checks and drills, support residents to understand building procedures, and respond appropriately to any health and safety concerns. You will also maintain accurate records, support rent and housing benefit processes, work collaboratively with colleagues across services, and build positive relationships with local communities, stakeholders and neighbours to ensure Hestia properties remain positive and respected spaces within the community.

What do I need to bring with me?

To be successful in this role, you will have experience working within a housing environment and a good understanding of health and safety requirements within supported housing or refuge settings. You will be confident using IT systems and maintaining accurate records, with strong communication and interpersonal skills that enable you to build positive relationships with residents, colleagues and external partners. You will have basic maintenance skills, the ability to work independently, strong organisational and time management skills, and a commitment to safeguarding, equality, diversity and inclusion. You will also be comfortable travelling between accommodation sites and working sensitively with people who may have experienced crisis or trauma. Knowledge of safeguarding practices, housing management systems, and experience working collaboratively within multi-disciplinary teams will be highly valued.

Interview Steps

We keep our interview process simple, so you know exactly what to expect.

1. Shortlisting call: We have a team of dedicated recruitment specialists who will speak to you about your experience, motivations and values. They will also tell you about all the great work we do!

1. Face to face interview: Now you will have face to face interview with the hiring manager. Our interviews are value and competency based.

Don't be alarmed if there are other stages in the process, it's all part of the plan for some of our roles.

Our commitment to Equality, Diversity, and Inclusion

Our services users come from all walks of life and so do we. We hire great people from a wide variety of backgrounds because it makes us stronger. We are committed to creating and maintaining a diverse and inclusive workforce and value the skills, abilities, talent and experiences, different people and communities bring to our organisation.

We are a disability confident employer

Hestia is proud to be a disability confident employer, dedicated to the employment and career development of individuals with disabilities. We offer a guaranteed interview scheme for all applicants with disabilities who meet the minimum criteria for the role they have applied for. We also provide reasonable adjustments during the selection and interview process, and throughout your employment with us.

Safeguarding Statement

Hestia is committed to safeguarding and promoting the welfare of adults, children and young people who are potentially at risk, and we therefore expect all staff and volunteers to do the same. We require all staff to undertake internal and external safeguarding training throughout their employment with Hestia.

Important Information for Candidates

If your application is successful, please be aware that you will be required to undergo pre-employment checks before a formal offer of employment can be confirmed.

We reserve the right to close this job advert early should we receive a high volume of applications or if the position is filled before the closing date. We encourage interested candidates to apply as soon as possible to ensure their application is considered.