Connected Retail Assistant - London

Connected Retail Assistant - London, United Kingdom

Position Overview

Ref #

W183678

State/Region

London

Department

Strategic Planning & Business Development

Location

United Kingdom

City

London

COMPANY DESCRIPTION

Ralph Lauren Corporation (NYSE:RL) is a global leader in the design, marketing and distribution of premium lifestyle products in five categories: apparel, accessories, home, fragrances, and hospitality. For more than 50 years, Ralph Lauren's reputation and distinctive image have been consistently developed across an expanding number of products, brands and international markets. The Company's brand names, which include Ralph Lauren, Ralph Lauren Collection, Ralph Lauren Purple Label, Polo Ralph Lauren, Double RL, Lauren Ralph Lauren, Polo Ralph Lauren Children, Chaps, among others, constitute one of the world's most widely recognized families of consumer brands.


At Ralph Lauren, we unite and inspire the communities within our company as well as those in which we serve by amplifying voices and perspectives to create a culture of belonging, ensuring inclusion, and fairness for all. We foster a culture of inclusion through: Talent, Education & Communication, Employee Groups and Celebration.

POSITION OVERVIEW

Connected Retail Assistant provides coordinated, cross-functional support across the Connected Retail agenda spanning omnichannel activity, International E-com, digital fulfilment, business analysis and Digital Outlet (private store) / liquidation.

The Assistant provides a coordinating link across several fast-moving workstreams rather than a single narrow function, working at a fast pace and across multiple deliverables at once. The role requires strong organisation and follow-through collating information, tracking actions to completion, maintaining accurate data and documentation, and ensuring cross-functional partners stay aligned.

As an assistant-level role, there is scope to take ownership of day-to-day execution and coordination, with opportunity to collaborate closely across teams, support key initiatives and follow them through to completion. It suits someone who enjoys building relationships with partner teams and bringing structure and consistency to in-flight initiatives, reporting into the Connected Retail Lead.

This is a 12-month FTC.

ESSENTIAL DUTIES & RESPONSIBILITIES

OMNICHANNEL SUPPORT

• Support adhoc store training and engagement activity for Endless Aisle where needed & where there is opportunities to drive improved EA performance.
• Help identify priority focus areas and with store openings where needed.
• Provide flexible support across wider adhoc activities for the Connected Retail team as new deliverables arise.
• Support stores in issue escalation relating to Endless Aisle and BOSS fulfilment.

INTERNATIONAL E-COM

• Work cross-functionally with Digital VM, Business Planning, Perf Marketing & CRM and VOC to help drive trade actions and see through new ideas that grow international e-com demand sales, and support profitability performance actions.
• Support vendor management, following up on actions both internally and externally.
• Maintain the shipping, tax and duties tracker.
• Partner with the project management team on new capability enhancements.
• Help coordinate and capture outputs from regular international e-com review meetings, supporting the tracking of agreed actions.

DIGITAL FULFILMENT & DEVELOPMENT OPPORTUNITIES

• Partner with the Connected Retail Lead to identify, map out, set requirements for, and model the benefits of new fulfilment opportunities and improvements.
• Support assessment of impact to the digital ecosystem and product availability, working with VOC to understand customer-facing implications.
• Partner with the project management team on clear requirements gathering.
• Support the coordination of testing and validation activity for new fulfilment capabilities ahead of go-live.

BUSINESS ANALYSIS

• Support data collection internally and using industry benchmarking tools to validate hypotheses with data consolidation and validation.
• Update internal departmental documentation and process flows.
• Provide wider support to business case activity as required.
• Help prepare supporting materials (e.g. slides, summaries, trackers) for business reviews and leadership updates.

LIQUIDATION

• Partner with the Digital Outlet VM and Business Planning teams on liquidation efforts.
• Work cross-functionally, alongside the Connected Retail Lead, to drive sell-through of liquidation stock across Digital Outlet and Endless Aisle, reducing inventory liability

EXPERIENCE, SKILLS & KNOWLEDGE

Exposure to retail, e-commerce, or omnichannel environments is beneficial (e.g. through a placement, internship, or previous retail role), but not essential a genuine interest in digital retail and how technology supports the customer journey is key.

Strong organisational skills with good attention to detail, able to manage multiple tasks and follow up on actions reliably.

Confident working with Excel (e.g. basic formulas, trackers, data entry) and comfortable picking up new systems and tools quickly.

A clear and professional communicator, comfortable liaising with stakeholders across different teams and building working relationships.

A proactive, can-do approach happy to get involved in a variety of tasks and support where needed, even outside a defined remit.

Analytical mindset with an interest in using data to support decisions, though prior formal business analysis experience is not required.

Comfortable working in a fast-paced environment with changing priorities.