F&B Service Expert (M Lounge Shift Leader) - Marriott County Hall

POSITION SUMMARY

Explore our very big world

We are looking for a passionate Food & Beverage Service Expert - M Lounge Shift Leader to join our wonderful team at London Marriott Hotel County Hall and our awarded Gillray’s Steakhouse & Bar.

Work in London’s most photographed destination!

You deserve a career that fulfills your purpose. You deserve to dream without limits. Be a part of something bigger than yourself, join a team where everyone has a voice. Be inspired by what’s possible and discover your own future. Begin your purpose, belong to a global community, and become the best version of you. At Marriott...Be you.

The impact you’ll make

Breakfast, lunch or dinner, the best meals aren’t just made by our brilliant chefs. They’re made even more memorable by the great service our guests enjoy. As one of our experts, you’ll make sure you know every dish on the menu, so you can make recommendations and answer any questions customers may have. You’ll make sure their food and drinks are served quickly, efficiently and with a smile - and if there are any issues, you’ll deal with them right away. Thanks to you, our guests will feel well-fed, happy and wanting to come back for more.

What you’ll do

• Prepare and serve alcoholic and non-alcoholic beverages based on customer orders.
• Mix, garnish, and serve drinks in accordance with standard recipes and customer preferences.
• Provide exceptional customer service in a friendly and professional manner.
• Take customer orders, process payments, and ensure a smooth and enjoyable dining or bar experience.
• Maintain cleanliness and organization of the bar area, including washing glassware and cleaning surfaces.
• Monitor customer behavior and consumption of alcohol to ensure a safe and responsible drinking environment.
• Restock bar supplies, including liquor, mixers, garnishes, and glassware.
• Ensure all health and safety regulations are followed, including maintaining a clean and hygienic bar.
• Handle customer complaints or concerns promptly and professionally.
• Work collaboratively with other team members to ensure efficient bar operations.
• Maintain knowledge of current drink trends and bar specials to make recommendations to customers.
• Check identification to verify legal drinking age.

What we’re looking for

• A warm, people-oriented demeanor
• A team-player attitude
• A safety-first approach
• Positive outlook and dependability

This role also requires the ability to move and lift objects weighing up to 50 lbs. In addition, you’ll need to be able to reach overhead and below your knees, including bending, twisting, pulling and stooping, and move over uneven or sloping surfaces. Prior to employment, we’ll ask you to complete safety training and certification.

Perks you deserve

• Travel smarter with discounted stays at over 9,600+ Marriott hotels worldwide along with family and friends.
• Access 24/7 confidential wellbeing support through the Health Assured and Wisdom App.
• Save while dining with 20% off food and beverage in Marriott outlets and 50% off in our five Marriott hotels .
• Start your day right with a £5 breakfast when staying in most of our European hotels.
• Make life easier with our Uniform laundry service .
• Relax and recharge with 28 days of holiday including public holidays, with extra days the longer you stay with us. (Pro rata)
• Know someone amazing? Refer them and earn up to £500 when they join.
• Plan confidently for the future with our supportive company pension scheme .
• Be celebrated regularly through awards, recognition events and milestone celebrations.
• Treat yourself with exclusive high street discounts on shopping, tech, cinema, eye tests and more.
• Enjoy a vibrant calendar of monthly associate events filled with fun and connection.
• Enjoy complimentary meals on duty.
• Boost your skills with industry‑leading learning and development , including digital training, classroom sessions.
• Take your career further with apprenticeship programmes designed to help you grow and shine in your role.
• Stay active and save money with the Cycle to Work scheme .

You’re welcomed here

Our highest priority is making you feel as welcome as our guests. We want you to know you’re important to us and that you’ll make an impact in your role, and for that, you’ll be appreciated and valued.

LONDON MARRIOTT COUNTY HALL

Embrace history and luxury at London Marriott Hotel County Hall, located in bustling South Bank, steps away from Westminster Bridge. Occupying London’s former City Hall, our hotel embodies the city’s storied history and quintessentially British.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.