First Line Support

First line support | 5 days a week in the office | London | Permanent

The Role

As a 1st Line Support Engineer, you'll be the first point of contact for internal IT support, ensuring employees receive fast, effective assistance across hardware, software, networks, and workplace technology. This is a hands-on position where you'll have real visibility across the business and the opportunity to develop your technical skills within a collaborative environment.

Key Responsibilities

• Provide 1st line IT support to users across multiple offices
• Manage and resolve incidents and service requests through the ITSM platform Configure, maintain and troubleshoot laptops, mobile devices, printers and AV equipment
• Support meeting room technology, including Microsoft Teams Rooms Install, update and maintain software applications Manage user accounts and permissions across Microsoft 365 and Azure Active Directory
• Assist with network connectivity issues across enterprise environments
• Maintain IT asset records and documentation
• Deliver a high level of customer service and user communication
• Escalate complex issues when required while ensuring accurate documentation

What We're Looking For

• Previous experience in a 1st Line Support, Service Desk or IT Support role Good troubleshooting and problem-solving skills
• Experience supporting Microsoft 365 environments
• Strong communication and customer service skills
• Ability to manage multiple tasks and priorities effectively A proactive, organised and detail-oriented approach to work

This role will allow you to join a growing and innovative business where you'll gain exposure to a wide range of technologies, develop your technical skills, and build your career within a supportive and collaborative IT team.

Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.