Information Technology Logistics Supervisor

Job Description

IT Logistics Supervisor

London

Fulltime/Permanent

Salary: Up to £46,000 DOE

Job Description

We are seeking an IT Hardware Logistics Supervisor to lead a team of hardware engineers delivering logistics and stores operations across client sites. This is a site-based role, working closely with internal teams, client stakeholders, and third-party vendors to ensure efficient and secure handling of IT equipment.

Key Responsibilities

• Lead and supervise onsite logistics and stores operations across client environments
• Manage and support a team of Logistics Engineers, allocating workload to meet service level agreements (SLAs)
• Oversee goods-in/goods-out processes, stock control, inventory tracking, and asset lifecycle management
• Ensure secure handling, storage, labelling, transfer, and disposal of IT hardware, including data-bearing equipment and e-waste
• Coordinate deliveries, collections, spare parts dispatch, and supplier engagement
• Maintain accurate records across asset management systems, scanners, and internal tracking tools
• Plan and schedule logistics activities to support both business-as-usual operations and project delivery
• Ensure compliance with health & safety standards, quality procedures, and client requirements
• Identify, manage, and escalate risks or issues where necessary
• Produce operational reports, documentation, and activity updates
• Act as a key point of contact for clients, internal teams, and third-party suppliers

Requirements

• Proven experience supervising logistics, stores, or asset management operations within an IT or technology environment
• Strong understanding of inventory control, asset tracking, and secure equipment handling
• Experience using asset management and ticketing systems
• Demonstrated leadership skills, including task allocation and team support
• High attention to detail with a structured and methodical approach
• Ability to manage multiple priorities and meet tight deadlines
• Strong communication skills with experience engaging clients and stakeholders
• Good understanding of health & safety and quality compliance standards
• Ability to work independently and as part of a wider service delivery team

Essential Experience

• Experience working within a corporate or enterprise IT environment
• Background in office-based IT hardware deployment or logistics operations
• Strong proficiency in Microsoft Office applications (e.g., Outlook, Excel, Word)
• Excellent organisational, prioritisation, and multitasking abilities
• Experience working under pressure in fast-paced environments
• Advanced knowledge of asset management and ticketing systems
• Understanding of change management and service delivery processes
• Experience mentoring, training, and supporting team members
• Ability to supervise day-to-day operations and support project delivery through to completion
• Experience in incident management, escalation processes, and project delivery within large-scale environments
• Strong leadership and people management capabilities, including recruitment, training, and performance management
• Experience managing third-party vendors and outsourced services
• Ability to build strong working relationships across teams and departments

Desirable

• Formal training or qualifications within Information Technology
• Familiarity with IT service management tools (e.g., ServiceNow)
• Knowledge of IT service management frameworks such as ITIL