Technical Support Manager

We are looking for a Maintenance Manager to join Thames Water permanently.
The successful applicant for this role will have a significant impact in contributing to the successful operation at the North East London Water Production sites.

You will lead a team of mechanical and electrical technicians and have the attributes to coach them and to ensure that their activities are integrated within the day-to-day operation of sites.

With your team, you will be responsible for delivering the proactive and reactive maintenance plan for 5 Water Treatment Works and the Water Booster Stations and Service Reservoirs that form part of the North East Transmission system.
Their impact in the role will be immediate and will contribute to a better operation and management of our processes on site in the context of asset standards, site-wide improvements in health and safety, and improved capacity to carry out front-line process checks and maintenance and remediation activities.

The role is unique in that its defined responsibilities allow for improvements on a site-wide scale.

36 hours a week, Monday to Friday, plus inclusion on our Out of Hours Co-ordinator rota.

What will you be doing as a Maintenance Manager

• People Management – You will be responsible for all the basic principles of people management. You will ensure that monthly team meetings and 1-2-1s are in place, and that the company Performance Development Review framework is adhered to. You will track and manage the performance levels of individuals, administering support where required.
• Coaching and mentoring – A key aspect of the role is coaching. The subject matter will be the correct operation and maintenance of mechanical and electrical equipment across our sites, and the related asset standards.
• Your team, as individuals and a collective, must have an understanding of how to undertake their frontline activities, but also why they are doing them.
• You will have adequate resources and support from other departments in carrying out coaching, but it is essential that you possess the attributes required to be a good coach: personable, a good listener, and able to communicate and subsequently track learning requirements.
• Process Management – You will work closely with the process and technical teams to ensure that all processes on our sites are working optimally.
• Your team will carry out the preventative and corrective maintenance activities.
• They will also possess the training to assist skilled tradesmen when the needs arise on-site. For this dynamic to work effectively, teamwork is essential both at the managerial and at the technician level.
• Health and Safety – You will have a leadership role in health and safety. A health and safety culture starts with people, and you must ensure that your team as individuals and as a collective are making safe hazards on site where they can, and that they are reporting the issues so they can be administered on Safeguard.
• You will ensure that the basic principles of the Thames Water Health and Safety policy are enforced, and that you manage the subject in accordance with the company's health and safety manual.
• By focusing on the basics and good, accurate communication, you will contribute towards improved health and safety standards on site.

What should you bring to the role?

• Demonstrable Mechanical and Electrical maintenance management experience with strong skills in operation and engineering is essential.
• A degree level or equivalent, with preferably an Engineering/Science background, is desirable.
• Previous experience in a process-related industry is essential.
• Previous experience in the water industry is desirable.
• Previous experience in managing operational staff is required, but what is essential is an appreciation of the importance of employee engagement and team structure in enabling performance.
• Since coaching is a significant aspect of this role, it is vital that you are a good listener, that you can communicate well, and that you are adaptable to needs down to an individual level.
• An ability to work in a team and understand the importance of team dynamics is essential.
• A strong focus on, and a good working knowledge of, health and safety is essential.
• An ability to prioritise and organise workload is required. The successful candidate will be expected to consider operational strategy beyond just the day-to-day and will plan.

What’s in it for you?

• 26 days holiday per year, increasing to 30 with the length of service. (plus bank holidays)
• Offering a salary of up to £57,000 per annum, depending on skills and experience, plus a car allowance on top.
• Generous Pension Scheme through AON.
• Access to lots of benefits to help you take care of you and your family’s health and wellbeing, and your finances – from annual health MOTS and access to physiotherapy and counselling, to Cycle to Work schemes, shopping vouchers and life assurance.

Find out more about our benefits and perks

Who are we?

We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people and the planet to thrive. It’s a big job and we’ve got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to come.

Learn more about our purpose and values

Working at Thames Wate r

Thames Water is a unique, rewarding and diverse place to work, where every day you can make a difference, yet no day is the same. As part of our family, you’ll enjoy fast-tracked career opportunities, flexible working arrangements and excellent benefits.
Whether you’re interested in a role in one of our call centres or science labs, we’re looking for people like you with real passion and a burning desire to make things better.

So, if you’re looking for a sustainable and successful career where you can make a daily difference to millions of people’s lives while helping to protect the world's water for future generations, we’ll be here to support you every step of the way. Together, we can build a better future for our customers, our region and our planet.

Real purpose, real support, real opportunities. Come and join the Thames Water family. Why choose us? Learn more.

Our overarching aim is to ensure that Thames Water is a great, diverse and inclusive place to work. We welcome applications from everyone and offer extra support for those who need it throughout the recruitment process. We aim to remove any real or perceived barriers to success, so if you need assistance, we’re here to help and support.

When a crisis happens, we all rally around to support our customers. As part of Team Thames, you’ll have the opportunity to sign up to support our customers on the frontline as an ambassador. Full training will be given for what is undoubtedly an incredibly rewarding experience. It’s also a great opportunity to learn more about our business, meet colleagues and earn some extra money along the way.

Disclaimer: Due to the high volume of applications we receive, we may close the advert earlier than the advertised date, so we encourage you to apply as soon as possible to avoid disappointment.