Concession Supervisor - Harrods

Throughout a storied history, dunhill has defined itself as a trusted destination for masculine luxury and refined taste. Today, with a sharply renewed focus on craftsmanship, fine materials, and English elegance, the House presents our client with the very best across all luxury categories.

Harrods marks an exciting opportunity for dunhill to move into one of the world's most prestigious, desirable and high-profile retail environments. Our Retail concession will be located within the luxury menswear department on the 2nd floor. The product range within the Harrods concession will be specifically curated to appeal to the discerning clientele who frequent the store, with a focus on apex pieces and the use of luxurious fabrics.

This move is integral to our ongoing strategy of strengthening our presence in London, building on the success of our Flagship store Bourdon House, the recent opening in Selfridges and in advance of the forthcoming openings in Dubai and New Bond Street. A rare opportunity to be part of the team that opens this exciting new space and contribute to the ongoing success of dunhill in London. We seek client centric people who have commitment and drive with a strong commercial focus and will thrive in a creative environment that encourages innovative thinking.

HOW WILL YOU MAKE AN IMPACT?

To provide full support to the Management team in order to maximise the sales opportunities and profitability of the store in full compliance with the operating standards, policies and procedures of Alfred Dunhill. This includes exceeding customer expectations by providing exceptional service in accordance with the brand codes.

Sales:

• Achieve individual sales and KPIs targets set by Store Manager
• Make a significant personal contribution to the store sales targets, promote and support all selling activities
• Develop a client centric culture in store
• Develop relationship with Harrods personal shopper team to create new sales opportunities

Customer Service:

• Supervise the team and oversee responsibilities to ensure that customer service takes priority at all times
• To pre-empt and respond to customer needs and exceeding client expectations
• To be fully conversant with the history of Alfred Dunhill and use this information when communicating with clients and up to date knowledge of all company product

Store Management & Operations:

• Take full key holder responsibility for the store in the absence of the manager
• Assist in the management of all stock control in the store
• Maintain visual merchandising in line with brand guidelines and housekeeping standards
• Supporting management to ensuring compliance with all policies and procedures
• Build effective working relationships with colleagues in other stores and functions

Team Leadership & Development:

• To support the Management team in providing training and coaching to the team to ensure sales consultants achieve and maintain excellent customer service standards
• Create a dynamic and positive team in order to maintain an environment in the store conducive to generating sales
• Develop trust and loyalty through fair and consistent supervision of the team
• Act as a role model and brand ambassador for the company

HOW WILL YOU EXPERIENCE SUCCESS WITH US?

• Proven experience in retailing, ideally within the luxury goods sector or a similar service-oriented industry (e.g., hospitality)
• Strong understanding of the luxury market and its nuances
• Sound product knowledge, ideally with experience selling high-value goods
• Prior experience as supervisor or team leader
• Proficiency in using POS systems and retail inventory management software
• Basic understanding of CRM systems
• Excellent communication skills, both written and verbal, with the ability to communicate effectively with diverse individuals at all levels
• Strong interpersonal skills and the ability to build rapport with customers quickly and effectively
• Ability to represent the Alfred Dunhill brand effectively and with confidence
• Well-versed at working both independently and as part of a team
• Confident handling customer complaints and resolve issues professionally and efficiently
• Ability to work under pressure and meet deadlines
• Proactive and solution-oriented approach to problem-solving
• Strong organizational and time management skills

WHAT MAKES OUR GROUP DIFFERENT?

Our true power does not lie in our similarities but in the rich diversity of our arts, cultures, and human skills, as well as our specific ability to foster untapped potential.

• We value freedom, collegiality, loyalty, and solidarity
• We foster empathy, curiosity, courage, humility, and integrity
• We care for the world we live in

YOUR JOURNEY WITH US:

We aim to provide a valuable recruitment process, allowing you to gain exposure to some key decision makers and influencing individuals:

• Initial screening call with Richemont Talent Team
• Interview with the Hiring Manager
• Interview with the HR Manager

DISCOVER DUNHILL: