Employee Experience Global Client Manager

Global Client Manager

Are you a great communicator, willing to build relationships with multinational corporate clients and eager to learn global benefits, Employee Experience industry?

The Client Account Manager is responsible for owning and growing key client relationships for our Employee Experience offering. This role focuses on revenue retention, contract management, and growth from existing clients, while also identifying and converting new revenue opportunities.

Acting as a strategic partner, the Client Account Manager ensures our solutions deliver measurable value, drive employee engagement, and support clients’ broader people and culture strategies

They are responsible for ensuring global governance is in place – that filters down to the regional teams.

The Global Client manager should set goals for the regional leads and understand what is going on in all the regions

Aon is in the business of better decisions

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organisation, we are united through trust as one inclusive team and we are passionate about helping our colleagues and clients succeed.

What the day will look like

In this role no two days will feel the same, the Client Manager (CM) acts as the prime point of contact in managing the largest Global client relationships in Multi-National Clients (MNC) and has the proven ability to manage small and medium clients globally. The CM is responsible for developing sustainable business partnerships with clients and driving profitable client retention and profitable revenue growth. The CM is actively expected to contribute to Client Management Leadership, MNC and broader Employee Experience initiatives

Client Relationship

• Acting as primary point of Escalation for the Client, develop relationships to build trust with senior members within the Client organisation
• Act as an expert on Aon services including operations, standard delivery model and product providing support and expertise to clients.

Financial Management

• Accountable for billing and then making sure client meets their requirements
• Checking and confirming fees being billed to client are correct as well as invoices.

Client Documents

• Maintaining of Case Studies for your clients to be shared with prospects
• Accountable for Global Contract Renewal process, including commercial terms, scope and SLA.

Client Project Oversight

• Accountable for Scoping and agreeing Change Requests with client for regional items.
• Reviewing periodically portfolio of projects to make sure projects on track. Determine plans to bring back on track if not

Risk Management

• Ensure compliance with Code of Conduct and other relevant legislation
• Identify service delivery risks for each client, ensuring mitigating actions are implemented and tracked as appropriate

How this opportunity is different

The CM is ultimately accountable for the delivery of all elements of the service provided to their client(s) including on-going administration, projects, change, revenue and relationship. The CM also responsible for improving quality in both the delivery of change and business as usual activities.

This role partners with our clients to achieve joint goals and objectives.

Skills and experience that will lead to success

• Building your integrity and credibility with clients and colleagues.
• Strong communication skills, helping you to explain complex issues to clients and colleagues. Confident in expressing your viewpoint, both with colleagues and clients.
• Constructive questioning and active listening skills to build a clear and deep understanding of the client’s circumstances.
• An ability to positively influence the behaviours and decisions of others: both clients and colleagues.
• An ability to manage multiple relationships and projects concurrently.

How we support our colleagues

In addition to our comprehensive benefits package, we encourage an inclusive workforce. Plus, our agile environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions for our colleagues as well.

Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.

Aon values an innovative and inclusive workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.

Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status.

We are committed to providing equal employment opportunities and fostering an inclusive workplace. If you require accommodations during the application or interview process, please let us know. You can request accommodations by emailing us at [email protected] or your recruiter. We will work with you to meet your needs and ensure a fair and equitable experience.

#LI-JK1

#LI-HYBRID