Security Supervisors - Strand, London, WC2R 2LS

Security Supervisors - Strand, London, WC2R 2LS

About us:

Estates & Facilities are the stewards of Kings extensive property portfolio that enables innovative teaching and pioneering research across five campuses in central London. Made up of over 1,000 talented staff with a wide variety of roles servicing our campuses and community; together we ensure that students and staff have the estate, space, and services that enhance their academic experience while preserving and future proofing our iconic estate as Kings approaches its bicentenary.

About the role:

The security supervisor is at the heart of what we do, driving excellence, maintaining standards, and making local decisions to reduce risk and safeguard campus users, while delivering the highest levels of customer service.

The Security Supervisor holds a key leadership role in the delivery of security operations across the university, leading, guiding, and supporting the security team to ensure a safe and secure environment for students, staff, faculty, and visitors. This role involves supervising security personnel, monitoring campus activities, and coordinating responses to incidents and emergencies.

The role requires an appropriate level of physical fitness to perform patrols, respond to emergencies, and handle potential physical confrontations and supervisors are required to undertake shift-based work, including nights, weekends, and holidays.

The post holder is required to communicate in a harmonious and professional manner with students, staff and visitors, and ensure the team is delivering service to Fit For Kings standards and expectations. This is a full time Youll work a stable 4-on / 4-off core roster , with the remaining 8 hours per week held in a “bank.” These banked hours are used flexibly to cover busy periods, totaling about 30 extra shifts across the year. You get the stability of a 4-off pattern with the high-earning potential of a 50-hour week. This will be offered on a indefinite contract.

About you:

To be successful in this role, we are looking for candidates to have the following skills and experience:

Essential criteria

1. Excellent communication (oral and written) and interpersonal skills ability to work collaboratively with others, provide direction and build effective relationships with internal and external colleagues and service users.

2. Proven customer service skills with an understanding of customer and stakeholder expectations and an appreciation ofthe different demands these place on the role of the security supervisor.

3. Proven ability to recogniseboth positive and negative aspects of individual and team performance, and to take steps to acknowledge good, and addresspoor performance.

4. Proven ability to take control of the response to security or safety-critical incidents, implementing agreed protocols and directing others, to achieve positive outcomes.

5. Proven ability to make sound decisions under pressure,takingreasonableand proportionatestepstosolve problems.

Desirable criteria

1. Ability to assess, evaluate and understand information to inform practical solutions.

2. Ability to make effective use of core IT systems, including (but not limited to) Microsoft Office, as well as systems used for incident reporting / recording, entry control, and other operational systems which may be used.

3. Ability to createclear, structured, and professional documents that communicate information effectively.

Downloading a copy of our Job Description

Full details of the role and the skills, knowledge and experience required can be found in the Job Description document, provided at the bottom of the page. This document will provide information of what criteria will be assessed at each stage of the recruitment process.

At Kings, we believe that the diversity of our community and a culture that is welcoming, open, inclusive and collaborative, are great strengths of the university.

The Equality Act of 2010 protects the rights of our students and staff and provides a framework to fulfil our duties to eliminate unlawful discrimination, harassment and victimisation and in addition, to advance equality of opportunity and foster good relations between those who share a protected characteristic and those who do not. At times, this will include balancing rights and beliefs that can feel in tension.

We are committed to free speech and to academic freedom, believing that our foundational purpose as a university, is to create spaces where a wide range of ideas, including ideas that are controversial, can be discussed and debated, and where members of our community can express lawful views without fear of intimidation, harassment or discrimination.

When engaging in the robust exchange of ideas, we ask that our community is mindful of our Dignity at Kings guidance.

We ask all candidates to submit a copy of their CV, and a supporting statement, detailing how they meet the essential criteria listed in the person specification section of the job description. If we receive a strong field of candidates, we may use the desirable criteria to choose our final shortlist, so please include your evidence against these where possible.

We reserve the right to close adverts early due to the volume of applications we receive. While the closing date may change, all adverts will close at 23:59 to allow sufficient time for applications to be submitted on that day.

We encourage you to apply at the earliest opportunity to avoid disappointment as once we have closed a vacancy you will be unable to submit your application.