TA Reduction Officer

Description

Organisation : London Borough of Waltham Forest

Salary: PO1 41133 - 43680

Contract Type: Permanent

Working hours per week: 36

Application Deadline: 05/12/2025

Proposed Interview Date(s): TBC

Reference: 1946

About Us:

Bursting with culture energy and opportunity the London Borough of Waltham Forest is a fantastic and exciting place to work.

We are a highly ambitious borough. Driven by culture and the innate creativity of our residents we have developed new and innovative ways to build our communities. Our Council is relentlessly resident-focused insight-led digitally driven and commercially minded; a Council focused on meeting the needs of our existing and future residents.

London Borough of Waltham Forest is one of the Mayor of Londons Good Work Standardemployers. This accreditation is a proof of our commitment to creating a healthy fair and inclusive workplace. This includes fair pay and conditions workplace well-being skills and progression and diversity and recruitment.

About the role:

Responsible for negotiating and the procurement of good quality accommodation of suitable type size and location across the private sector to meet the Councils duties to homeless households. These includes accommodation for use as emergency / long term / discharge of duty. To procure accommodation if required for use by other Council services responsible for the provision of accommodation to customers meeting qualifying criteria (i.e. careleavers `no recourse to public funds households etc.) To ensure all properties acquired comply with property standards and statutory requirements and are as cost-effective as possible in line with Pan London Rates as applicable.

Key Responsibilities:

To identify suitable customers and match them to various properties sourced through schemes including Out of London initiative Capital Letters More Homes Local Space and other schemes as may be developed from time to time.

Available properties matched Temporary accommodation costs reduced. To ensure that customer needs are thoroughly assessed in line with Councils policy and affordability and all relevant issues fully considered before making an offer maintaining a record of the assessment for use by various teams.

Appropriate offers made; refusals reduced. Deal with refusals ensuring that reasons for refusing a property Legal challenge reduced Page 3 of 5 are properly considered and duty discharged in line with statutory provisions and all systems updated.

Ensure that properties are offered and let within agreed timescales for the scheme maintaining accurate records to minimise disputes. Penalties for late nomination reduced. Investigate and resolve all queries relating to nomination and void periods in a timely manner.

Disputes reduced Reconcile invoices relating to schemes raise payments as requested. Payments made in a timely manner Deal with queries from customers relating to any of the schemes managed including residual issues relating to the old Private Sector Letting Scheme Customer satisfaction enhanced.

Ensure that customer records are kept up to date by updating all information obtained through customer contact on all relevant data base ensuring that needs assessment is a live document. -Customer satisfaction improved. Delays in making offers reduced Deal with management issues associated with the legacy private rented scheme Queries resolved / disputes reduced ---Administer the self-help scheme check eligibility and compliance issues and arrange all necessary payments. Temporary accommodation use reduced To perform the full range of duties of the Accommodation Placement Officers when required. Best use of resources Nature of Contacts Key contacts are internal and external customers/stakeholder

Qualifications and Requirements:

GCSEs or equivalent qualifications including Maths and English

Terms and conditions:

Satisfactory employment references and CIFAS identity checks;

Satisfactory declaration of interest;

This role is subject to safer recruitment practices as it involves work with children and/ or vulnerable adults;

Satisfactory DBS check;

As a public authority we must ensure that members of staff in public-facing roles are able to speak fluent English. This means that they must have a command of spoken English with confidence and accuracy sufficient for the effective performance of their role. This requirement does not refer to any particular English language qualifications regional or international accents dialects speech impediments or the tone of conversations. It does not require staff to speak only in English.

How to Apply:

Interested candidates are invited to submit their applications online by pressing the Apply button below. This includes a supporting statement that outlines to us how your skills and experience make you a good candidate for this vacancy.

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore if you are interested please submit your application as early as possible.

Equal Opportunity Employer:

Waltham Forest is a diverse borough where diversity is valued and is integral to both service delivery and employment of its staff. The Council is proud of its rich mix of communities and as the largest employer in the area it works hard to respond to the changing needs of its population. We use our statutory duties on race gender and disability equality and best practice in respect of age faith and sexual orientation to ensure equality of opportunity in the workplace. The Council is committed to meeting its 4 equality objectives: - Promoting equality of opportunity - Opposing all forms of discrimination intolerance and disadvantage - Ensuring our workforce reflects the diverse communities of Waltham Forest at all levels. - Providing fair appropriate accessible and excellent Services to all. Respecting Diversity is a core Council value.

To support the above and reduce the risk of bias in its recruitment activities the council is operating an anonymous shortlisting process which hides personal information that can identify individuals until their application has been considered for shortlisting. The council also operates a scheme whereby for jobs graded up to and including scale SO2 internal candidates are considered first. This includes those candidates who self-identify as having a disability for the purposes of the Disability Confident scheme. For more information please refer to our recruitment and selection policy.

We are keen to support employees to balance their working life with other commitments. Therefore wherever possible we will consider working arrangements that suit an individuals personal circumstances whilst still meeting the needs of the Council. If you would like to discuss the possible flexible working options that might be applicable to this role please contact the person named below or feel free to discuss this during your interview.

For more information on the benefits of working for the Council please visit Information:

If you have any questions about this vacancy or the application process please contact Yasmin Hussain Accommodation Procurement Manager at @

If you have any technical issues when trying to apply for this post please contact our Recruitment Team via email at recruitment@ .

The Councils preference is for online application. However if you have a disability and are unable to complete an online application please email recruitment@ so we can arrange an alternative application method.

Click here for further information on the Human Resources recruitment privacy notice .

Required Experience:

Unclear Seniority