Head of Group Credit Control (Maternity Cover- 13 Months)

Company Overview

Pulsar Group Plc is a tech innovator, delivering high quality SaaS products that address the fundamental business needs of clients in the marketing and communications industries. We combine AI technologies with human expertise to analyse data and create insights to understand what has impact on an organisation and their key audiences – from customers to stakeholders, politicians to influencers and the media.

The evolving Pulsar Group portfolio includes Isentia , the market-leading media monitoring, intelligence and insights solution provider; Pulsar , the most advanced audience intelligence and social listening platform; Vuelio, which provides monitoring, insight, engagement and evaluation tools for politics, editorial and social media in one place; and  ResponseSource , the network that connects journalists and influencers to the PR and communications industry.

Pulsar Group is an AIM-listed SaaS provider with over 1,000 employees across 10 countries . Our technology is used by 6,000 organisations every day , from global blue-chip enterprises and communications agencies to public sector organisations and not-for-profits.

Role Overview

Head of Group Credit Control within a finance team of eleven and with two direct reports, reporting into the Finance Director EMEA and North America. This is a maternity cover role on a fixed term contract of 13 months.

This role has overall responsibility for credit control and cash collections for the Europe and North America regions.

The successful applicant will have a background in credit control, with previous team management experience, and a passion for making a difference and delivering results.

We work in a fast-paced environment and the role requires regular interaction with other departments, so it is important that the Head of Group Credit Control is adaptable, personable and can build rapport across the business and with their direct reports.

The role also requires an ability to learn quickly and improve usage of new systems and to develop and produce clear reporting around the AR ledger for the CFO and the wider Pulsar Group Board.

Experience of using Salesforce and NetSuite would be beneficial but is not a requirement.

Key Responsibilities

• Managing the established team of two credit controllers, who both work remotely:

  • Managing, motivating and developing team members

  • Ensuring that accounts are allocated for chasing and regularly followed up

  • Undertaking performance reviews in line with company policy

  • Perform regular 1-2-1 meetings with your direct reports

• Identifying and implementing improvements to increase efficiency, effectiveness and quality of service

• Monitoring any debts classified as ‘in query’ and meeting regularly with the Heads of Commercial teams to ensure that these are being resolved in a timely manner

• Analysing credit control KPIs, including individual and team performance

• Preparing clear and insightful credit control reporting that can be shared directly with the Board

• Reviewing our credit control software (Invevo) and working with the Finance Director to refine this to maximise team performance

• Reviewing current approaches to customer credit checking and updating these to ensure that we have a clear understanding of customer credit risk.

• Taking personal responsibility for an assigned list of customers and any debtors requiring escalation to legal action, including:

  • Sending of Late Payment Demand notifications.

  • Dealing with third party debt recovery agencies including preparation of particulars of claim.

• Dealing with external solicitors

• Responsible for maintaining the Credit Control software Invevo (assignment of accounts, reporting, accuracy of data, any software issues and escalations, development/improvements of the software) to maximise team performance.

• Deliver Credit Control Induction sessions to all new hires

• Assist in any audit requests when required

• Recurring support to APAC Credit Control team with Invevo queries, integration, processes, reporting, KPIs or any other type of requests that are in relation to Credit Control.

All staff have a responsibility and an essential role to play in safeguarding Pulsar Group’s information and that of its customers. You are required to take all reasonable steps to comply with the Pulsar Group Information Security Policy and the policies and processes outlined in the Pulsar Group Information Security Management System (ISMS).

We can all play a part in creating the inclusive and diverse environment that enables us to do our best work through being welcoming to others, considerate of difference, responsible in our behaviour, constructive in disagreement and open to learn.

Profile

• Good interpersonal and communication skills

• Reliable, self-disciplined

• Excellent attention to detail, speed and accuracy essential

• Strong team player

• Ability to prioritise workload and work to deadlines

• Personable and approachable with a hands-on and can-do attitude with no place for egos

• Ability to build up relationships internally and externally

• Strong customer service skills and the ability to liaise across multiple international locations

• Experience using NetSuite (accounting software) & Salesforce (CRM software) would be an advantage.