Instruments Service Engineer

WHO WE ARE

We are EssilorLuxottica, a global leader in the design, manufacture and distribution of ophthalmic lenses, frames and sunglasses. The Company brings together the complementary expertise of two industry pioneers, one in advanced lens technologies and the other in the craftsmanship of iconic eyewear, to create a vertically integrated business that is uniquely positioned to address the world’s evolving vision needs and the global demand of a growing eyewear industry.

With over 180,000 dedicated employees in 150 countries driving our iconic brands, our people are creative, entrepreneurial and celebrated for their unique perspectives and individuality. Committed to vision, we enable people to “see more and be more” thanks to our innovative designs and lens technologies, exceptional quality and cutting-edge processing methods. Every day we impact the lives of millions by changing the way people see the world.

BASED IN THE NORTH LONDON / ANGLIA AREA

Your role: 

As a field-based Service Engineer, you will visit our customers (Opticians and Optometrists) to install and provide technical/breakdown cover on the full range of our medical devices Essilor Instruments products, within the North London / Anglia area and other areas if required. 

Our Essilor Instruments division is the world leader in development and deployment of modern solutions with high technological value to our customers Opticians and Optometrists, in the cutting/mounting of correction lenses and in refraction and diagnosis of eye diseases. Our mission is to provide vision professionals with equipment and services that are perfect responses to their business needs and help them build a strong and trusting relationship with their patients.

Main responsibilities:

· To provide a level of service that meets customer requirements and expectations. To increase the level of profitable business for the Instruments Department among existing and new customers.

· To maintain, on a continual basis, an assessment of the market in order to obtain a comprehensive awareness of customer and competitor activity to ensure that opportunities and threats are identified and acted on.

· To maintain up to date records, allowing accurate monthly reporting for inclusion in the Instruments Manager’s monthly report to the business.

· To provide breakdown and service cover within their own territory or others if required.

· Provide next day service when necessary, to ensure customers receive prompt attention whilst ensuring downtime is kept to a minimum.

· To provide installation and training assistance when required to ensure that new equipment is installed promptly and efficiently to ensure customer satisfaction.

· To visit customers who may have had ongoing problems, in order to accurately assess the situation and give feedback to the Instruments Manager for a decision on any further action.

Main requirements:

· GCSE-level standard (or equivalent) Maths and English.

· Full driving licence that permits driving in the UK.

· Relevant industry and/or equipment experience.

· Field-based optical experience.

· Must be able to work alone and within a small team.

· Must be able to work under pressure and to tight deadlines.

· Must have ability to make decisions and act upon problems quickly.

· Excellent fault finding/diagnostic skills.

· Excellent knowledge of IT / networking / connectivity.

· Excellent communication skills.

· Excellent customer facing skills.

Desirable:

· Extensive knowledge of company products and systems

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