Experimentation and User Research Specialist

About the role

We're looking for someone special to join our double award winning User Research & Experimentation team at John Lewis. At John Lewis we generate heaps of insight through running large scale Experiments and conducting User Research. We want that Insight to provide even more value to the business. In this role you'll be working with the insight generated by our specialist User Researchers and the outputs of all the experiments we run as an organisation. You'll be joining these two things, alongside other sources (Behavioural Analytics, Desk research etc.) to bring together insights that improve the decisions we make, big and small, as a Digital and Ecommerce team. You'll have a good level of experience working hands on with both Experimentation and the outputs of user research, you'll be equally confident in a spreadsheet as you are with qualitative insights from a user research session in a digital context. You'll be a strong communicator and up for an exciting challenge to help people make better decisions.

Target salary - up to 60k

Working pattern/flexible working - The Partnership has adopted a hybrid working approach, meaning you'll be able to work a mixture between the office and home based upon your personal needs whilst balancing the needs of the business. The team aims for up to 1-2 days a week in the office to connect.

Location - This role is based at our London Head Office campus in Pimlico.

Job Title - This role is known internally as User Research & Experimentation Strategist

Essential skills/experience you’ll need

• Strong understanding of data analysis methods, with the ability to extract meaningful insights from qualitative and quantitative data, including a strong grounding in statistics. Comfortable with spreadsheets.

• Strong understanding of large scale AB testing, particularly its strengths and weaknesses as a data source for decision making.

• Strong understanding of user research methods, with experience of using them to improve decision making within digital products and services.

• Experience with working with stakeholders to gather requirements and present findings, demonstrating the ability to influence decision-making in a digital context.

• Excellent communication and interpersonal skills, with the ability to convey complex information clearly and concisely to both technical and non-technical audiences.

Desirable skills/experience you may have

• Experience with working in an agile environment, contributing to fast-paced digital projects.

• Experience with using data visualisation tools to communicate insights effectively.

• Experience with working with large datasets, particularly those related to digital customer behaviour and e-commerce activities.

• Understanding of CRO principles and methodologies.

• Experience with Web Analytics tooling (Adobe / GA / ContentSquare etc.)

About The Partnership

We’re the largest employee owned business in the UK and home of our cherished brands, John Lewis and Waitrose. We’re not just employees, we’re Partners, driven by our purpose to build a happier world. As we look to our future, there’s never been a more exciting time to join us.

We’re ruthlessly focused on being brilliant at retail. We continue to innovate, adapt and diversify. Never Knowingly Undersold on price, quality and service in John Lewis and passionately serving food-lovers in Waitrose.

As Partners we all share the responsibility of ownership and in its rewards. We use our voices to contribute to our success, working together through the good and challenging times, holding true to our behaviours and treating everyone with kindness and respect.

We all own making the Partnership somewhere we belong. Embracing our differences and creating an environment where we’re free to be ourselves and can THRIVE. Growing ourselves individually, and as a collective.

As Partners, we make all the difference. And, we all own it.

Important points to note:

It’s important to note that some of our roles are subject to pre-employment vetting (which may include DBS checks for successful candidates). If required, you’ll be informed and provided with information about vetting during the recruitment process and we encourage you to complete any vetting documents quickly to avoid delays. Any DBS checks required will be carried out by a third-party registered body and financial probity checks may also be required for some of our roles.

We also recommend that you apply as soon as possible as vacancies can close early if we see a high number of applicants.

We want all of our Partners to have a good work-life balance and we support flexible working. This might mean flexible or compressed hours, job sharing or shorter hour contracts, where possible. Please discuss this further with the hiring manager during your interview.