Apprentice Customer Service Advisor

CUSTOMER SERVICE APPRENTICE.

We have a fantastic opportunity for a Customer Service Apprentice to join our Aftersales team at Hedin Automotive BMW & MINI.

The successful applicant will have the opportunity to work with one of the world's most prestigious and technologically advanced car manufacturers. There are very few Customer Service Apprenticeships in the motor industry and the BMW programme is regarded as being the leader in delivering the ultimate customer experience.

As part of the apprenticeship, you’ll receive comprehensive training across two key Aftersales areas: Parts and Service. You’ll begin your journey in the Parts department, building a strong foundation of product and process knowledge. Once established, you'll transition over to the Service department to gain full cross‑departmental experience. The duration of the apprenticeship will be between 18 months and 2 years, depending on progress and development.

YOUR ROLE.

You’ll be working in a busy BMW/MINI Parts Department. Your role will be focused on stock processing, inventory management and customer interaction. Our customers come with a diverse range of needs and expectations, so you'll need to be methodical, highly organised, and a confident communicator. Above all, you should have a genuine passion for delivering exceptional customer service.

The main duties of the role include:

• Serve trade and retail customers over the phone and in person

• Manage stock: ordering, control, and checks

• Use advanced computer systems for stock management and parts identification

• Support workshop and sales departments with parts coordination

• Attend off-site training at BMW Group Academy (Berkshire)

YOUR PROFILE.

Successful applicants must demonstrate the following:

• Strong communication and organisational skills

• Excellent customer service

• An interest in the automotive industry

• Honest, professional and a willingness to learn

REQUIRED QUALIFICATIONS.

Applicants are required to have, or predicted to obtain, GCSE Grade A*-C / 9-4 or Functional Skills Level 2 (or equivalent) in the following subjects:

• English

• maths

• ICT (or one other subject if candidate did not take ICT)

• To be eligible to work in the UK before you apply and hold a full UK driver’s license (this is due to the nature of the role)

PROSPECTS.

On successful completion of the apprenticeship, you will be a qualified Parts Advisor. You will also gain a Level 2 Customer Service Practitioner Parts Advisor Certification. Following this, there are various opportunities for progression within the Retailer.

THINGS TO CONSIDER.

Successful applicants must be prepared to travel to the BMW Group Academy in Berkshire to complete their apprenticeship training. Training is completed in one-week blocks approximately once every two months. All training costs are covered by the BMW Retailer (travel, accommodation and food).

The Apprenticeship National Minimum Wage guide (ANMW): 21yrs and over is £12.21ph, 18yrs to 20yrs is £10.00ph, under 18yrs is £7.55ph

ABOUT US.

Hedin Automotive is a well-established BMW & MINI franchise with state-of-the-art centres across North London, East London, and Kent.

As part of Hedin Mobility Group—one of the world's leading private automotive retail and aftermarket services providers we are dedicated to excellence in everything we do. Whether in customer-facing roles or the workshop, our incredible teams are passionate about making Hedin Automotive a seamless, enjoyable place to do business. We strive to create great experiences through a team that genuinely cares about our customers.

RECRUITMENT STAGES.

Send your CV and personal statement. Shortlisted applicants will be invited to a phone interview, followed by an in-person meeting at Hedin Automotive.

Click apply today and take the first step towards a rewarding career in the automotive industry.