Senior Ecommerce Manager (12 month FTC)

ABOUT RIXO

RIXO’s story began in the London living room of best friends Henrietta & Orlagh, born from their passion for vintage.

Our philosophy is to evoke a wanderlust & free spirit in all our wearers, filling a gap in the market with easy-to-wear, feminine shapes and high-quality materials. Always inclusive, always empowering, we create a fusion of original hand-painted prints and timeless silhouettes to flatter every woman, irrespective of age, season, size, nationality or time of day.

ROLE OVERVIEW

We are seeking a commercially driven and strategic Senior Ecommerce Manager to join RIXO on a 12-month fixed-term contract, to lead and own the performance of our online channel. Digital represents a significant and growing proportion of our total revenue, and this role has full accountability for driving online trading performance, revenue growth and digital optimisation.

This position leads both the commercial trading strategy of our ecommerce store and the evolution of our digital customer experience. You will be responsible for delivering against revenue and KPI targets, optimising conversion and customer journey performance, and shaping the technical and digital roadmap to support future growth.

Working cross-functionally with Marketing, Brand, Merchandising, Creative and our Development Agency, you will translate data and customer insight into clear trading actions and prioritised digital initiatives. You will balance brand vision with strong commercial execution, ensuring the online experience is both inspiring and high performing.

This role requires a hands-on trading leader who can operate strategically while remaining close to day-to-day performance, inspiring the team to deliver ambitious results in a fast-paced fashion environment.

KEY RESPONSIBILITIES

• Own and deliver the ecommerce trading strategy to drive revenue growth and achieve weekly, monthly and annual targets.

• Lead the day-to-day trading of the site, optimising all core digital KPIs.

• Manage the ecommerce trading calendar, including product launches, promotions and key trading moments, ensuring smooth and timely execution.

• Own ecommerce demand forecasting and key trading KPI budgets, ensuring the team understands what is needed to meet targets.

• Lead daily, weekly and monthly trade reporting, providing clear insights, risks and actionable recommendations to senior leadership.

• Present weekly trade updates and ecommerce roadmap progress to senior leadership.

• Lead CRO and personalisation strategy, including testing roadmaps, implementation and performance analysis.

• Own new feature development - tracking industry innovation and ensuring RIXO uses best‑in‑class tools and capabilities.

• Manage the development agency across feature development and ongoing ticket maintenance.

• Run internal roadmap sessions with stakeholders to align priorities and maintain consistent delivery.

• Identify and drive process improvements and automation to increase efficiency and scalability.

• Partner with Marketing, Brand and Merchandising to align trading priorities, campaigns and roadmap delivery.

• Act as the key point of contact for external ecommerce vendors, ensuring each tool is used effectively and supports RIXO’s strategic roadmap.

• Oversee onsite merchandising, product presentation and navigation to maximise discoverability, engagement and conversion.

• Manage the ecommerce team through product launch critical paths, ensuring seamless go‑lives, accurate categorisation and strong commercial execution.

ABOUT YOU

• Commercially driven, with proven experience owning ecommerce trade performance within a similar fashion business.

• Strategic thinker with strong commercial instincts and the ability to act decisively.

• Highly analytical and numerate, with strong capability in visual and onsite customer experience.

• A supportive people manager able to motivate, develop and lead a high‑performing team.

• Resilient, adaptable and confident working in a fast‑paced environment.

• Highly organised, experienced in managing large projects and prioritising for high‑quality delivery.

• Collaborative and influential, with strong communication skills and confidence engaging senior stakeholders.

• Alignment with RIXO values: Better Together, Stay Curious, Entrepreneurial Spirit.

WHY RIXO?

• Flexible Hybrid Working: Enjoy a balance with three-four days on-site each week.

• Generous Holiday Entitlement: 25 days annual leave plus 8 bank holidays.

• Exclusive RIXO Discount: Access exclusive staff discounts on our collections.

• Staff Sample Sales: Early access to limited-edition items at special prices.

• Team Social Events: Regular events to celebrate achievements.

• Enhanced Family Leave: Supportive maternity and paternity leave policies to help you and your family.

• Health Cash Plan: Contribute to everyday health and wellness needs, providing extra support.