Patient Care Coordinator

Job description

Location - London, Harley St

About Us

With perhaps the strongest regulatory framework in the world to protect the fertility patients, as well as to ensure safe handling, tracking and tracing of all reproductive cells, the UK has become a global centre for innovation and a growing global destination for fertility services. With the extended long-term storage now allowed up to 55 years, the need for biorepository grade specimen management has never been more urgent.

JD Healthcare is one of the UK’s leading private healthcare companies, within the fertility sector, with premier locations at London’s famous Harley Street and London Bridge. Our brands (London Women’s Clinic, London Egg Bank, London Sperm Bank and Kind IVF) have helped thousands of people start families over the years.

About the role

We are looking for a Patient Care Coordinator to provide a single point of contact for our fertility patients once they have had their initial consultation. This role will be central to the patient experience and can make what can be a challenging and daunting journey, much more seamless and reduce anxieties. As a Patient Care Coordinator, the highest levels of communication are required to keep nurses, consultants, and the patients on the same page.

Person specification:

• Ability to manage patients who may require reassurance, support and clarity.
• Ability to 'put the customer first' especially when working under pressure.
• Ability to relationship build, show empathy, and have a ‘can do’ attitude.
• Ability to grasp specific programmes and software’s (IT literate).
• Minimum 1 years’ experience in a direct sales, customer service and/ or medical environment.

Job specification:

• To maximise conversions to treatment by providing relevant information to aid their decision making and follow up where necessary.
• Be a key point of contact throughout the patient journey, providing answers and support where required.
• Act as an anchor/bridge between administrative and clinical teams to ensure smoothness in the patient journey.
• To establish a strong support structure, with relevant senior management, for all patients undergoing treatment.
• Create and maintain a proactive system which takes away the need for patients to act entirely on their own initiative.
• Providing a “nudge” at key stages in the patient journey and being accountable for uplifting the conversion rates for the clinicians you are allocated.
• Work closely with all other departments to ensure individual patients’ journey flows effectively.
• Liaise effectively and quickly with others to ensure patients get answers in a timely manner.
• Help improve the relationship patients have with the clinic by learning from patient feedback to improve customer service.
• Develop ideas to improve the patient journey and develop ideas to enhance the effectiveness of the department.

Qualifications and Experience:

• Previous experience in Fertility Clinic or Outpatients department desired
• GCSE or higher level of education
• Interest in Women’s Health
• Able to work in a fast pace environment
• Good communication skills
• IT literate
• Outstanding patient care

Employee Benefits

• 24 days’ Annual Leave plus public Bank Holidays (based on full time 40-hour week)
• Life Assurance
• Workplace Nursery Benefits
• Salary Sacrifice Benefits
• Gym Discounts
• Learning opportunities
• Referral Scheme
• Perkbox (benefits and reward platform)

Equality, Diversity & Inclusion

We at London Women’s’ Clinic are an Equal Opportunities employer and recognise the value of a Diverse Organisation. London Women’s Clinic appreciates all job applications. If you decide to apply for an opportunity with us, your application will be assessed based purely on your experience, the essential and desirable criteria, and your suitability for the role.

Additional Information

• As part of our standard recruitment process this role will require a disclosure and barring service (DBS) check.
• We will request two professional references from candidates.
• All candidates who progress to the final stages of the recruitment process will be required to provide evidence of their right to work in the UK. This may include but is not limited to passport, VISA or residency documentation.

Extra information

Status

Open

Education Level

Secondary School

Location

London

Type of Contract

Full Time Jobs

Published at

19-01-2026

Profession type

Counselling and Social Services

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English