Temporary Administrative & Onboarding Coordinator

Job description

⚠ Please read this full job description carefully before applying.

Applications that do not follow the process outlined at the end will not be considered.

· Salary: £28,600-£34,800 OTE

· Location: Mayfair (full time)

· Start: 5 th January 2026

· Contract length: 6-month (with potential to extend)

About the Role

• Yoowin is an innovative property auction platform based in Mayfair, London. We are seeking a highly organised, confident, and self-motivated individual to join our team on a six-month temporary contract starting 5th January 2026.
• This role plays a key part in ensuring the smooth running of our operations, with a strong emphasis on client onboarding, compliance, and administration.
• This role will suit someone methodical, detail-oriented, and proud of maintaining accuracy and structure in their work. For the right candidate, there may be potential to extend the position beyond the initial six months.

Key Responsibilities

• The Administrative & Onboarding Coordinator will manage a range of administrative and client-facing tasks to ensure our auction operations run efficiently and that clients receive exceptional service throughout their journey.

Responsibilities include:

• Acting as a first point of contact for client enquiries, ensuring all leads and communications are handled promptly and professionally.
• Supporting the onboarding process for new clients, ensuring all required documentation and compliance checks are completed accurately.
• Coordinating with internal teams and external partners to ensure listings and marketing materials are prepared in a timely and professional manner.
• Managing data entry and record keeping across internal systems with precision and attention to detail.
• Assisting in the creation and delivery of marketing communications and client updates.
• Supporting the wider team with auction-related administration, ensuring smooth processes from start to finish.
• Contributing to the continuous improvement of business systems and procedures.
• Maintaining a high standard of customer service, ensuring all clients have a positive experience with Yoowin.

Candidate Requirements

• We’re looking for someone who is confident, competent, and capable of working independently.
• The ideal candidate will:
• Be extremely organised, methodical, and able to manage a large volume of tasks independently.
• Be a confident communicator with high EQ and an excellent phone manner.
• Have experience with KYC and regulatory compliance (preferred)
• Be digitally proficient - confident with CRMs, online systems, and marketing tools.
• Be comfortable performing consistent, structured work with accuracy and attention to detail.
• Be reliable, punctual, trustworthy, and capable of working without direct supervision.
• Be a self-starter who can identify and address operational challenges proactively.
• While sales experience isn’t required, be confident representing Yoowin professionally to potential clients.

Interview & Application Process

• Application Deadline: 24th November 2025
• 1st Interviews: w/c 24th November (via Teams with PA to MD)
• 2nd Interviews: w/c 1st December (in-person with MD)
• Offer Made: w/c 8th December
• Start Date: 5th January 2026

How to Apply

• Please contact us via email with your CV and a short cover letter (maximum 750 words).
• You must also include a short video introduction (5–10 minutes) so we can get a sense of who you are and how you communicate.
• Your video should address a few of the prompts listed below - though you are welcome to include anything else that helps us get to know you.

Video Prompts

1. Tell us a bit about yourself and your background.
2. What attracted you to this role at Yoowin?
3. Are you comfortable talking with a wide variety of people? Explain your reasoning.
4. What would you say defines someone as having a ‘’high EQ’’. Tell me about your own EQ and how it may be applied to this role.
5. How do you manage competing priorities?
6. If you were to create a database of new potential customer leads (assuming 20-30 new customer enquiries per day, and no systems previously in place), what tools or programs would you use to manage this, and what processes would you implement to ensure the database remains up to date & correct.
7. How would you manage the process of getting in touch/following up to ensure these enquiries converted into customers?
8. Describe a time you dealt with a difficult/awkward interaction - what was your approach?
9. Tell us about your experience with KYC or compliance processes. Explain the KYC process to me as if I were your new customer.
10. What would you say are the most important things to convey/ascertain/discuss on a phone call with a potential customer?
11. How comfortable are you with digital tools, CRMs, content creation and other online platforms?
12. Key attributes for a successful candidate include: organised, orderly, trustworthy, reliable, consistent, self-starter, punctual, quick learner, hard working. Tell me if/how some of these attributes might apply to yourself.

Tip for applicants:

We’re not looking for a rehearsed pitch - we want to see your personality, authenticity, and how you’d connect with potential clients and colleagues.

Extra information

Status

Open

Education Level

Secondary School

Location

London

Type of Contract

Casual / Part Time Jobs

Published at

24-12-2025

Full UK/EU driving license preferred

No

Car Preferred

No

Must be eligible to work in the EU

No

Cover Letter Required

No

Languages

English