Supervisor (Luxury Retail)

At Missoma, we create jewellery designed to wear on repeat. Founded in 2007 by Marisa Hordern, we're proud pioneers of the demi-fine jewellery category, and today we're a globally recognised brand. We design distinctive yet wearable pieces for women who want quality and effortlessly put-together style, every single day.

We’re looking for a Supervisor to join our Marylebone team. If you’re passionate about delivering exceptional customer experiences, supporting team development, and helping shape a vibrant store culture, this could be the perfect opportunity for you.

Why You’ll Love Working With Us

At Missoma, we live by three core values:

• Authentic… We value honesty, open feedback, and conscious sustainability. You’ll be part of a team that genuinely cares about people and the planet.

• Collaborative… Every voice matters. We foster inclusivity, creativity, and fun, working together to innovate and grow.

• Entrepreneurial… We think big and act boldly. You’ll be encouraged to bring ideas, take initiative, and make a real impact.

Your Role as Supervisor

You’ll play a vital role in supporting the Store Manager and leading the team to deliver a seamless, inspiring customer experience. You’ll help drive sales, maintain brand standards, and ensure the store runs smoothly day-to-day.

Customer Experience & Shopfloor Excellence:

• Be a Missoma ambassador, offering style advice, sharing product knowledge, and creating memorable customer moments.

• Deliver exceptional service from first interaction to final purchase.

• Build relationships with repeat customers and engage with them beyond the shop floor.

• Maintain a beautifully presented store that reflects Missoma’s brand and values.

• Handle customer feedback with empathy and efficiency.

• Use in-store technology to enhance the customer journey.

• Lead the team in capturing customer data for our CRM programme.

Team Support & Operations:

• Act as a key holder and ensure smooth store opening and closing procedures.

• Support with recruitment, training, and team development.

• Help manage stock, deliveries, audits, and inventory processes.

• Motivate the team to meet daily, weekly, and monthly sales targets.

• Maintain a clean, organised store environment front and back of house.

What You’ll Bring

• You don’t need to tick every box, but here’s what will help you thrive:

• 1+ years’ experience in a senior sales or supervisor role, ideally in luxury retail or high-volume environments.

• Proven ability to drive sales and support team development.

• Strong organisational and administrative skills.

• Familiarity with Microsoft Word & Excel.

• Excellent communication and interpersonal skills.

• A proactive, positive, and approachable attitude.

• A passion for Missoma’s brand, mission, and aesthetic.

What You’ll Get

• Competitive salary

• Retail commission scheme

• Generous staff discount

• Jewellery uniform allowance

• Medicash Healthcare Cash Plan

• Enhanced parental leave after 2 years of service

• Endometriosis friendly employer

Ready to Step Into Something Brilliant?

If you’re looking for a role where you can grow, lead, and be part of a brand that’s redefining jewellery, we’d love to hear from you.