European Head of Production Engineering

If you’re looking for a career that will help you stand out, join HSBC, and fulfil your potential - whether you want a career that could take you to the top, or an exciting new direction, we offer opportunities, support and rewards that will take you further.

We’re one of the largest banking and financial services organisations in the world, with a network that covers more than 50 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people fulfil their hopes and realise their ambitions.

We’re currently seeking an experienced professional to join our team in the role of European Head of Production Engineering within Global Payments System Technology.

You’ll play a key part in leading the Production Engineering function across Europe for Cross-Border and Cross-Currency Payments, ensuring resilient, secure, and performant operations for high-value services including core processing, messaging, SWIFT, global disbursements, orchestration, and sanctions-related capabilities.

As an HSBC employee in the UK, you’ll have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK-based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution.

In this role you’ll:

• Partner with the EU Regional Production Engineering Lead who manages teams in London and Krakow, ensuring service levels are maintained
• Provide Europe regional coverage for Payments related production escalations
• Ensure capability functions are well structured and deliver against plans in line with wider GPS strategy
• Manage Major incidents as Incident Commander and/or Laison Officer providing regular updates to various stakeholders though different channels
• Collaborate effectively with AP and NA Cross-Border and Cross-Currency Production Engineering lead counterparts
• Implement and manage a 24x7 follow-the-sun support model
• Lead the reduction of toil and increase automation across the payments infrastructure
• Maintain strong partnerships with key stakeholders, including Risk, Change Delivery, Supply Management, and IT

To be successful in this role you should meet the following requirements:

• Proven experience in the Payments domain and understanding of full lifecycle of payments
• Experience supporting multiple services across the Production Engineering world
• Technically progressive, with exposure to cloud, containerisation, and automation technologies
• Strong analytical and troubleshooting skills, with proven triage capability under pressure
• Deep understanding of technology layers: application, storage, OS, network, database and infrastructure
• Proven ability to manage a wide spectrum of stakeholders, including irate stakeholders in times of trouble
• Experience managing globally distributed, culturally diverse technology teams in a 24x7 support environment. Expertise in incident and problem management

Opening up a world of opportunity.

Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role.

If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk:

Email: [email protected]

Telephone: +44 207 832 8500