Supported Housing Assistant

Job Description

Summary

Passionate about helping vulnerable people and possessing housing management experience? We need you!

Our Sheltered Accommodation housing delivers homes for the people aged 55 and over. Our residents include people with learning disabilities, physical disabilities and mental health needs as well as people who have experienced homelessness. We strive to ensure that, regardless of need, our residents can lead their lives at home with dignity, in safety and in control.

What you'll do The SHA will assist the Supported Housing Officer (SHO) to deliver housing management, and being actively involved in organising activities for the residents. We know that having a safe, secure home is fundamental to everyone's wellbeing. Your role will often include working in partnership with other agencies and advocating for residents, as well as setting clear expectations with residents, so they consistently have the information and assistance to sustain their tenancies.

How you'll do it You will be personally committed to delivering the highest quality housing management services. You will assist the SHO for ensuring that our homes are well-managed, with minimised voids, maximised income, and above all offer positive environments for our residents.

This is a challenging and rewarding role. You will be adept at-risk management, have good judgement, strong interpersonal skills and a passion for excellent customer service.

The role is based in Lambeth, and may involve some weekend working.

What's in it for you? Once you join us, you'll find plenty of opportunities to grow within our organisation. You'll also have access to a wide range of learning opportunities to help you achieve and maximise your potential.

Benefits include:

• Excellent annual leave allowance and flexible working opportunities (qualifying period may apply)
• Generous pension scheme
• Enhanced maternity, paternity, and adoption pay in addition to statutory entitlements (qualifying period may apply)
• Employee assistance - free confidential advice and counselling services provided by independent specialist organisations.

• Health cash plan
• Staff discounts - we give our staff access to discounts at hundreds of major retailers, gyms, restaurants, entertainment, days out, insurance, and much more.
• Interest free loans - season ticket loan, tenancy deposit loan, and training loan
• Cycle to work scheme.
• Life Assurance x 4 annual salary

All about us Notting Hill Genesis is a not-for-profit organisation providing affordable homes for Londoners and it is now one of the largest housing associations in London. We are both a landlord and a developer, with more than 60,000 existing homes and 10,000 more in our pipeline and we employ around 1,500 staff.

For more information on what we do and what makes us different please visit:

We welcome applications from everyone. We actively monitor the diversity of our workforce and strive to show equal representation throughout all levels of the organisation. We are a Stonewall Diversity Champion, a Disability Confident employer amongst other diversity commitments. To find out more about our approach to equality, diversity and inclusion please visit: -is-our-strength/

Selection Process To apply for this role, you will need to provide your CV and supporting statement. Please note a supporting statement is not a cover letter.

You will need to address the behaviours and essential criteria listed on the role profile and provide examples of how you demonstrate these skills. Please see the Role Profile for further details.

We are looking for examples of the following to be addressed in your statement:

• Experience of working in a similar setting, providing housing management for vulnerable or older individuals
• How you have dealt with challenging situations for the benefit of a resident
• Why you are the ideal candidate for this role
• Experience of administrative work

Step 1: If you are interested, please send your application now! Closing date is at 23:59hrs on 15 Sept 2025

Step 2: Successful candidates will be selected for an interview and to complete scenario written test via pen and paper.

Please apply for this role online. If you are not able to apply online or if you have any reasonable adjustment requirements arising from a disability or medical condition to fully participate in the recruitment process, please discuss this with our hiring team via .  

Should a redeployee apply for this role, their application will be considered before any others.

This post is exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to this post will be conditional upon the receipt of a satisfactory response to an Enhanced check via Disclosure and Barring Service (DBS)

NHG reserves the right to close this vacancy early if we receive sufficient applications for the role, so we advise you to submit your application at your earliest opportunity.

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