Deal Desk Specialist

At PitchBook, we are always looking forward. We continue to innovate, evolve, and invest in ourselves to bring out the best in everyone. We're deeply collaborative and thrive on the excitement, energy, and fun that reverberates throughout the company.

Our extensive learning programs and mentorship opportunities help us create a culture of curiosity that pushes us to always find new solutions and better ways of doing things. The combination of a rapidly evolving industry and our high ambitions means there's going to be some ambiguity along the way, but we excel when we challenge ourselves. We're willing to take risks, fail fast, and do it all over again in the pursuit of excellence.

If you have a good attitude and are willing to roll up your sleeves to get things done, PitchBook is the place for you.

About the Role:

The Revenue Operations department is responsible for creating, maintaining, and continually improving PitchBook's systems that support our client-facing roles in Sales and Customer Success. This team works cross-functionally with Sales, Marketing, Finance, and IT to drive efficiency, accuracy, and revenue growth.

The Deal Desk Specialist plays a crucial role in ensuring accuracy, compliance, and efficiency within PitchBook's deal execution process. This position will be responsible for reviewing, processing, and validating sales orders and contract amendments to maintain data integrity, financial accuracy, and adherence to company policies. The analyst will work closely with Sales, Finance, Legal, and Revenue Operations teams to identify and resolve discrepancies, streamline processes, and provide proactive support to the sales organization. This is a mid-level role suited for candidates with strong analytical skills, attention to detail, and experience in order management, revenue operations, or sales administration.

Primary Job Responsibilities:

• Process and review sales orders and contract amendments to ensure accuracy and compliance with internal policies
• Collaborate with the Sales, Finance, and Legal teams to resolve order discrepancies and ensure accurate documentation
• Assist in analyzing order structures, ensuring alignment with financial guidelines and billing procedures
• Maintain and update order audit dashboards to track discrepancies, trends, and process improvements
• Work within Salesforce and other CRM tools to validate contract terms, pricing, and billing details
• Verify contract amendments, billing changes, and collection notices in coordination with the billing team
• Support the contract activation process by ensuring accurate data entry and timely execution
• Provide guidance to the sales organization on order processing best practices and compliance requirements
• Assist in developing and maintaining process documentation and internal guidelines to improve operational efficiency
• Support the professional growth of junior team members through coaching and mentorship
• Participate in cross-functional initiatives to enhance order management processes and improve internal controls
• Support the vision and values of the company through role modeling and encouraging desired behaviors
• Participate in various company initiatives and projects as requested

Skills and Qualifications:

• Bachelor's degree in finance, business administration, or a related field
• 3+ years of experience in order management, revenue operations, sales administration, or a related role; SaaS industry experience preferred
• Strong understanding of revenue recognition principles, billing processes, and financial compliance
• Proficiency in Salesforce and other CRM tools
• High attention to detail with excellent organizational and analytical skills
• Strong verbal and written communication skills, with the ability to collaborate across departments
• Self-motivated, proactive, and capable of managing multiple tasks in a fast-paced environment
• Ability to work effectively as part of a cross-functional team and provide strategic recommendations to improve order processes

Benefits at PitchBook:

Physical Health

• Private medical insurance
• Dental scheme
• Additional medical wellness incentives
• Life cover

Emotional Health

• Paid sabbatical program after four years
• Paid parental leave
• Education subsidies
• Robust training programs on industry and soft skills
• Minimum 25 days annual leave and volunteer days

Social Health

• Employee resource groups
• Company-wide events
• Employee referral bonus program
• Quarterly team building events

Financial Health

• 10% Pension contribution
• Income protection
• Shared ownership employee stock program
• Transportation stipend

• Please be aware the above PitchBook benefit and perk offerings are subject to corresponding plan and policy documents and may change during the course of your employment.

Working Conditions:

At the heart of our company is a belief in the power of in-person collaboration. Being together in the office fuels our creativity, strengthens our connections, and drives the innovation that sets us apart. Our culture is built on spontaneous moments—those hallway conversations, whiteboard brainstorms, and shared celebrations in each of our global offices—that simply can't be replicated remotely. This role is expected to be in the office 5 days a week.

The job conditions for this position are in a standard office setting. Employees in this position use PC and phone on an on-going basis throughout the day. Limited corporate travel may be required to remote offices or other business meetings and events.

Life At PB:

We are consistently recognized as a Best Place to Work and our culture is at the heart of our success. It's our fundamental belief that people do and create great things and that people are the cornerstone of prosperity. We believe that proactively seeking out different points of view, listening to others, learning, and reflecting on what we've heard creates a sense of belonging within PitchBook and strengthens the PitchBook community.

We are excited to get to know you and your background. Concerned that you might not meet every requirement? We encourage you to still apply as you might be the right candidate for the role or other roles at PitchBook.

#LI-VH1