Senior Resale and SPI Manager

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Job reference 327123
Senior Resale and SPI Manager
Competitive Salary, £4800 Car allowance, or £4300 cash equivalent, plus Full Family Healthcare, 18% annual bonus potential with 27.5 days annual leave, plus bank holidays, increasing to 30 days after 10 years service and a company pension scheme with highly competitive contribution rates
Permanent, Full time

This is a Hyrbid Working role with a requirement to attend our London Farringdon office, with flexibility required in line with business needs.

At Royal Mail, we are more than just letters and parcels – we are vital part of daily life in every community across the UK. Our department is at the heart of this mission, expanding our network of convenient delivery and collection options to meet the needs of today’s on-the-go customers.

Are you a skilled negotiator, able to build partnerships and engage Stakeholders at all levels? Do you have proven expertise and experience in Marketplace and Reseller strategies, including third parties? If so, I’d live to hear from you!

Reporting into the Head of Commercial Planning and Partnerships, you will own, develop, improve and rationalise an integrated RMG strategy for the management and commercial development of marketplaces, re-sellers and external third-party integrators.

About the role
• Manage Marketplace and Resale relationships to grow consumer and OOH volumes to new and existing partners
• Identify RM product/proposition developments required to drive growth in Marketplace Resale channels; engage with the Product team/other internal stakeholders to explore feasibility
• Improve Royal Mail service visibility and route to market across channels.
• Support any business case/product delivery governance required in relation to Marketplace projects
• Robustly assess and qualify major commercial opportunities within marketplaces to ensure RMG progresses with the most profitable possible relationships and initiatives
• Continuously review and develop overarching commercial relationship, strategy, and policy for external 3PIs wanting to integrate with RMG, including Metapack, Sorted, and c..20 others
• Set, refine, and standardize commercial terms for engaging with these organizations and communicate rationale to RM and PFW Sales directly to customers’ partners
• Ensure that commercial terms and policies are fully aligned with the approach to Intersoft and other internal channels
• Provide effective leadership and direction to a direct report, fostering a high-performance culture through strong team management and clear strategic guidance

About you
To truly excel in role, you will posess the necessary skills and experience listed below -

• Good understanding of the UK and international parcels market
• Proven expertise in developing marketplace and reseller strategies, including third-party integrations (3PIs), with a strong track record of driving online channel growth
• Skilled negotiator with extensive experience building strategic partnerships and interpreting complex commercial contracts
• Demonstrated success in leading people and fostering a culture of innovation and continuous improvement
• Exceptional communication and stakeholder management skills, with the ability to influence, challenge, and drive change across business functions
• Strong commercial acumen, with the ability to analyse and distil complex data to shape commercial strategy and priorities
• Highly self-driven and capable of operating independently with minimal direction
• Advanced project and process management capabilities
• Sound understanding of commercial, regulatory, and legal environment

Extra Benefits

• Family friendly support - enhanced maternity pay, paternity leave, adoption leave and shared parental leave
• Discounts and offers - there are more than 800 offers to help you save on things like groceries, days out, holidays and your household bills*.
• Supportive and generous company sick pay
• Your Wellbeing - you and your family have 24/7 access to services and tools to help you get the most out of life. From your physical and mental health to financial and social support and advice. It’s free, and it’s for everyone.
*Available only to perm employees

Next Steps

The next stage of the selection process will be an interview consisting of competency based and role specific questions. We plan to hold interviews in August.

Trust is the foundation of Royal Mail. We aim to be transparent about the qualities we seek and what a career with us entails, building trust from the start of your journey with us. Your interview is the first step, and we want you to shine. To help you prepare, we’ll provide your interview questions in advance, so you can have your best examples ready. At Royal Mail Group , we value trust and our people.

We understand that candidates may not meet all the criteria for the role. If your experience is different, but you have relevant skills we’d love to hear from you.

Royal Mail Group is committed to inclusion and representing the diverse communities we serve. We welcome applications from all individuals. As a proud Gold signatory to the Armed Forces Covenant, we especially encourage applications from the Armed Forces community, including cadet instructors and spouses/partners.

We are committed to ensuring an inclusive recruitment process. If you require any adjustments to support you during the hiring process, please discuss these with your recruiter when contacted.

We are Forces family friendly and a Gold signatory to the Armed Forces Covenant. We welcome applications from ex-Armed Forces personnel, reservists, veterans, cadet instructors and military spouses/partners.

For more information on Royal Mail Group and our values please click here:

Closing Date: Monday 4th August 2025. Please note, this advert may close early if the appropriate number of applications has been reached.

#LI-Hybrid #LI-POST #LIMRT

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