Business Lending Product Manager - London

Hello, we’re Starling. We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way. We’re a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We’re a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ more than 3,500 people across our London, Southampton, Cardiff and Manchester offices.

We’re seeking a Business Lending Product Manager who has a deep understanding of Business Credit Cards from acquisition through to lifecycle management. You will be someone who has launched a Business Credit Cards or manages an existing product. For this newly created role, we’re looking for an ambitious and results-driven individual who is keen to build market-leading and innovative products for our SME customers.

This is an exciting time to join the Business Banking team as we look to grow our range of products and build a high-performing team, and you'll be central to Starling Bank’s mission to empower small business owners with agile, user-centric and compliant lending products.

Key responsibilities include:

1. Build and launch of new products

• Design and build compelling propositions for business lending products. Starting with a Business Credit Card, ensuring the end-to-end journey is compliant, innovative and meets the bank’s commercial objectives.
• Build a business lending roadmap that reflects the needs of SME customers and aligns with Starling Bank’s overall SME strategy

2. Portfolio management

• Define, monitor and forecast the lending portfolio targets
• Identify and implement improvements to the underlying P&L of the portfolio (e.g. pricing)
• Manage the existing unsecured business lending backbook

3. Collaboration & matrix management

• Work cross-functionally with technology, digital product, risk, compliance and operations teams to ensure the successful delivery of new business lending products and initiatives
• Foster strong partnerships with internal stakeholders to influence decision-making and achieve shared objectives.

4. Regulatory compliance & risk management

• Complete annual product reviews and manage the ongoing governance of the product
• Partner with second-line risk and compliance teams to ensure business lending products meet regulatory requirements and align with Starling’s risk appetite
• Proactively identify potential risks and develop mitigation strategies.

5. Operational excellence

• Collaborate with operations teams to ensure seamless customer experiences across business lending products.
• Monitor operational performance and customer feedback, driving continuous improvement initiatives

6. Customer advocacy

• Act as the voice of the customer within the business, ensuring business lending solutions are simple, accessible and valuable for solopreneurs, micropreneurs and SMEs
• Partner with marketing and customer support teams to effectively promote business lending products throughout the full lifecycle

Requirements

Experience

• Demonstrable expertise in product management within banking or fintech, with a strong focus on Credit Cards and wider business lending (e.g. Overdrafts or Term Loans)
• A track record of maintaining a P&L and iterating on underwriting or credit processes to grow a lending portfolio
• Proven experience in building, launching and managing products, with a strong record of leading cross-functional projects or matrix-managing resources

Skills

• Deep understanding of SME customers and their varied lending needs
• Analytical mindset with the ability to interpret data and make informed decisions
• Solid knowledge of banking regulations and compliance requirements related to business lending, including ongoing product governance and risk management
• Ability to flex between strategic thinking and day-to-day product management, with close attention to detail to ensure accuracy

Attributes

• Passionate about business lending, with a clear understanding of key industry trends and innovation in the market.
• Thrives in a fast-paced environment and is able to prioritise effectively while remaining organised
• Customer-focused, with a drive to improve financial outcomes for business customers
• Growth-minded, results-oriented and innovative, with a commitment to delivering high-quality solutions
• Collaborative, with strong interpersonal skills and the ability to work across a wide range of teams within a bank

Benefits

• 25 days holiday (plus take your public holiday allowance whenever works best for you)
• An extra day’s holiday for your birthday
• Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off
• 16 hours paid volunteering time a year
• Salary sacrifice, company enhanced pension scheme
• Life insurance at 4x your salary & group income protection
• Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton
• Generous family-friendly policies
• Incentives refer a friend scheme
• Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks
• Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing

About us:

You may be put off applying for a role because you don't tick every box. Forget that! While we can’t accommodate every flexible working request, we're always open to discussion. So, if you're excited about working with us, but aren’t sure if you're 100% there yet, get in touch anyway.We’re on a mission to radically reshape banking – and that starts with our brilliant team. Whatever came before, we’re proud to bring together people of all backgrounds and experiences who love working together to solve problems.

Starling Bank is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Starling Bank are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law. When you provide us with this information, you are doing so at your own consent, with full knowledge that we will process this personal data in accordance with our Privacy Notice. By submitting your application, you agree that Starling Bank will collect your personal data for recruiting and related purposes. Our Privacy Notice explains what personal information we will process, where we will process your personal information, its purposes for processing your personal information, and the rights you can exercise over our use of your personal information.