Tax Operations - International Change Management Lead - Vice President- London

Role Overview

This is a senior, hands-on hybrid role designed for an expert who can seamlessly bridge the gap between deep business analysis and end-to-end project delivery. You will be responsible for analyzing complex tax operational workflows, gathering and documenting detailed business requirements, and designing future-state operating models. Simultaneously, you will act as the Project Manager-owning the project lifecycle, tracking milestones, managing risks, and ensuring successful implementation across our International Tax Operations portfolio. Crucially, you will also serve as the functional manager for a team of Business Analysts, overseeing their day-to-day deliverables, resource allocation, and professional development.

Key Responsibilities

Team Leadership & BA Management

• Direct Line Management: Manage, mentor, and develop a team of Business Analysts (BAs), conducting performance reviews, setting career goals, and fostering professional growth.
• Resource Allocation: Oversee BA capacity planning and assign resources to various regulatory, technology, and operational change initiatives based on project priorities and individual skill sets.
• Quality Assurance: Establish and enforce business analysis standards, methodologies (e.g., Agile/Scrum), and templates (BRDs, FRDs, User Stories) to ensure high-quality deliverables across the team.

Business Analysis & Process Engineering (Primary Focus)

• Requirements Gathering & Documentation: Lead workshops with senior stakeholders to elicit, analyze, and document detailed business requirements, user stories, and functional specifications.
• Process Mapping & Target Operating Model (TOM) Design: Analyze "as-is" operational workflows to identify control gaps, inefficiencies, and automation opportunities; design robust "to-be" processes.
• Data & Systems Analysis: Deep-dive into complex tax data sets and system architectures to translate business needs into clear technical specifications for Engineering teams.
• User Acceptance Testing (UAT): Define UAT strategies, write comprehensive test cases, coordinate testing cycles, and validate that delivered technology solutions meet original business requirements.

Project Management & Delivery (Core Focus)

• Project Planning & Execution: Develop and maintain detailed project plans, defining scope, milestones, resource requirements, and key deliverables.
• RAID Management: Proactively identify, track, and mitigate project risks, assumptions, issues, and dependencies (RAID log management).
• Governance & Reporting: Establish project governance routines and provide clear, data-driven progress updates to steering committees and senior leadership.
• Resource Coordination: Coordinate cross-functional delivery teams (including developers, tax subject matter experts, and compliance officers) to ensure on-time delivery.

Stakeholder & Change Management

• Strategic Liaison: Act as the primary translator and conduit between Tax Operations, Engineering, Corporate Tax, Business Unit Operations, Compliance, Legal, and external consultants.
• Change Enablement: Design and execute change management plans, including standard operating procedures (SOPs), training materials, and post-implementation support.

Portfolio Scope

• Regulatory Change: Analyzing and implementing updates for global tax reporting and compliance-driven mandates (e.g., FATCA/CRS Reporting, Withholding Tax (FASTER), Transaction Tax).
• Technology & Automation: Driving workflow optimization, platform enhancements, and the integration of automation tools.
• Remediation & Risk Reduction: Addressing operational control gaps, documenting key processes, and mitigating regulatory risks.

Required Skills & Experience

• Experience: 10+ years of experience in a hybrid BA/PM or senior Business Analyst role within financial services, specifically focusing on Tax Operations, Regulatory Change, or Operational Transformation.
• People Management: Proven track record of directly managing, coaching, and developing a team of Business Analysts or change professionals.
• Business Analysis Expertise: Mastery of BA methodologies (e.g., Agile/Scrum, user story mapping, SQL, data analysis, and process modeling tools like Signavio or Visio).
• Project Management Capabilities: Proven track record of managing project lifecycles, tracking budgets, and utilizing PM tools (e.g., Jira, Confluence, MS Project).
• Domain Knowledge: Strong understanding of operational tax processes, financial services workflows, and risk management frameworks.
• Education & Certifications: Bachelor’s degree. Professional certifications (e.g., CBAP, PMP, PRINCE2, or Agile Scrum Master) are highly preferred.

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