Retail Store Supervisor - London

Founded in London, in 2010, Glassworks is a fashion retailer known for its fresh style and exclusive designs. With three London stores, Glassworks is focused on maintaining a strong design aesthetic, warm stylish atmosphere in store and strong customer focus whilst pursuing additional channels for growth.

The role

The Retail Store Supervisor will be a positive, energetic, self-starter with a demostrable track record of hitting and exceeding retail KPIs. You will report to the Retail Store Manager and help to lead a team of full and part time retail sales assistants. This role is perfect for someone with great natural sales ability who is driven to succeed in retail management and enjoys an environment where no two days are the same. You will be comfortable managing a range of personalities and situations with employees and customers alike and will have previous experience that illustrates this strength. This is a unique and exciting opportunity for an ambitious person to play a core role in driving a growing fashion company to success.

• Supporting the Retail Store Manager with managing the team, store operations (including visual merchandising) and store environment to achieve sales, service, organisation, customer satisfaction and profitability goals and maintain operational standards;
• Working to develop team members by communicating and delivering positive recognition as well as performance management and corrective action as needed;
• Supporting the Retail Store Manager with new staff training/onboarding processes;
• Supporting the stock delivery, stock transfer and stock room maintenance processes as needed;
• Supporting the Retail Store Manager with supplies orders, banking, and other administrative functions; and,
• Supporting the Retail Store Manager and Head Office with in store marketing activity and one-off projects. #

Requirements:

• A minimum of 2 years' retail sales experience
• Honest, hard-working self-starter with great organisational skills and a keen eye for detail
• Proven ability to deliver excellent customer service
• Natural leadership skills and a track record of hitting retail KPIs
• IT skills – you will be comfortable using and learning new technologies, including Excel, an electric POS system, barcoding software, etc. You will receive training but must be a quick learner in this area and able to sort out basic technology issues independently

Perks:

• Pension scheme
• Commission scheme
• Vibrant team culture