Assistant Administrator

Job Title: Assistant Administrator

Location: Eltham

We're looking for a proactive and organised Assistant Administrator to support our Asset Management team. If you have excellent communication skills and a passion for delivering great service, we'd love to hear from you.

Who are Baily Garner?

With nearly 50 years of experience, Baily Garner LLP is a leading multidisciplinary construction consultancy with over 250 employees and offices in Eltham, Manchester, and Birmingham-delivering national coverage. We provide a full suite of services including Architecture, Building Surveying, Quantity Surveying, Project Management, M&E Engineering, Sustainability Consulting, and more.

Our purpose is to positively impact people's lives . We achieve this by delivering exceptional service and creating opportunities that make a real difference-for our clients, end users, our people, and the planet.

What You'll Be Doing

• Schedule and confirm appointments for stock condition surveys across client's housing portfolio.
• Act as the first point of contact for residents via phone, email, and letter to arrange suitable survey times.
• Coordinate with surveyors and contractors to manage and optimise daily schedules.
• Maintain accurate records of appointments, cancellations, and completed surveys via Baily Garner templates and software for both appointments and dashboard reporting.
• Monitor progress against survey targets and flag any issues or delays.
• Provide excellent customer service, addressing resident queries and concerns professionally.
• Support the Head of Asset Information and wider asset management team with administrative tasks as required.
• Ensure compliance with data protection and confidentiality policies.
• Working with the Head of Asset Information to support in developing and implementing surveying strategies and processes to improve operational efficiency and accuracy.
• Via internal intranet system (BG Net), provide support to the Head of Asset Information in the management of all fees associated with stock condition programmes and ensuring they are accurately forecast and issued in a timely manner.

Essential skills/qualifications

• Confidence in speaking on the phone
• Good written and verbal communication skills in English
• Use of excel to filter and export data
• Maths and English C and above (or equivalent)
• Organised
• Desire to support others

Projects working on

Stock condition survey programmes

Skills/qualifications desired but not essential

Diary coordination

Appointment scheduling

We offer a highly competitive package and this position has the potential for the right candidate to develop in the organisation and grow with us through ongoing training and development opportunities.

Benefits Package

• Flexible working hours (choice of start and finish times based around a 7.25 hour working day, core hours between 10am-4.15pm)
• Hybrid working (potential to work from office and home)
• 25 days annual leave plus bank holidays
• Medicash health plan (money back on optical, dental, holistic treatments and more)
• Life assurance cover (4 x times annual salary) for all colleagues
• Take your birthday off!
• Buy/Sell Annual Leave
• Salary reviews twice a year
• Professional development scheme
• Sponsorship of professional fees
• 2 paid corporate social responsibility days

If you're ready to take the first step in your finance career, we'd love to hear from you. Apply today and become part of our journey!

Please apply with CV and covering letter detailing why you believe you are suitable for the role.

Baily Garner LLP are an equal opportunities employer and positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity/paternity needs.

We are committed to ensuring a fair and inclusive recruitment process. If you require any reasonable adjustments to be made at any stage, please let us know.

Example: If you need additional time for assessments, require materials in an alternative format, or need a different interview setting, please inform us, and we will make the necessary arrangements.