Duty Manager

Job Description

Front Office Duty Manager

Salary: £33,990.00 + TRONC

At Andaz, which translates from Hindi as "personal style", we empower each colleague to be their authentic self and create memorable, personable experiences for our guests.

Just some of the benefits you will enjoy as a Front Office Duty Manager at Andaz London Liverpool Street, a concept by Hyatt Hotels

• 12 complimentary nights a year across Hyatt Hotels worldwide

• Discounted hotel stays across Hyatt not just for you but also your family and friends from the day you start!

• Free meals on duty

• 50% discount on food and beverages when you dine as a guest at selected Hyatt Hotels

• Business attire laundered complimentary

• Headspace membership and access to our Employee Assistance Programme

• Continuous learning and development opportunities to provide you with a clear career path as well as job promotion opportunities across Hyatt Hotels worldwide

What you will do as a Front Office Duty Manager

As Duty Manager, you will oversee daily front office operations and ensure an exceptional guest experience. This hands-on leadership role requires a strong presence on the floor, excellent communication skills, and a commitment to service excellence.

• Supervise all Front Office operations during your shift, ensuring smooth and efficient service.

• Lead, support, and train team members including Supervisors, Hosts, and Guest Service Agents.

• Coordinate room allocations and arrivals based on guest preferences, VIP status, and group needs.

• Monitor guest accounts, credit limits, and open folios for accuracy and compliance.

• Collaborate with other departments to ensure seamless service delivery.

• Take charge in emergency situations, ensuring guest and staff safety in line with Health & Safety protocols.

• Support team development through feedback, coaching, and regular performance check-ins.

• Contribute to achieving departmental goals, including upselling, enrolments, and guest satisfaction KPIs.

About you

You’re a confident and service-driven hospitality professional with experience in Front Office leadership, ideally within a luxury or upscale hotel environment. You have a strong working knowledge of front desk systems, excellent communication skills, and a calm, hands-on approach to problem-solving.

About Andaz London Liverpool Street

Joining Andaz London Liverpool Street is choosing a 5-star lifestyle hotel located in the heart of vibrant East London. With five different Food & Beverage concepts ranging from Brasserie, Café Bar, Wine Lounge, Gastropub to Japanese cuisine, guests have a wide range of dining options to suit their every need.

At Hyatt ‘We care for people so they can be their best’. This is demonstrated in our values of Empathy, Integrity, Respect, Inclusion, Experimentation and Wellbeing. Joining us means you will be part of the ever-growing Hyatt family which has 1150 hotels in over 70 countries and is recognised as a Great Place to Work Company!

Being part of Hyatt means always having space to be you. We are passionate about diversity, equity and inclusion. Our global teams are a mosaic of cultures, ethnicities, genders, ages, abilities and identities.

Join a team that is making travel more human. Connected. Sustainable. Here, everyone's role matters. Opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job – it’s a career for people who care.

Next steps: Apply today for this Duty Manager role and start your journey with Andaz London Liverpool Street!