Enterprise Account Manager - ServiceNow Ecosphere

Job Description

• Enterprise Account Manager

• £85,000 - £120,000 | Double OTE

• London, UK | Hybrid working

An award-winning, fast-growing technology services provider is expanding its commercial team and is seeking a talented Enterprise Account Manager to nurture and grow strategic customer relationships. With impressive year-on-year growth and a reputation for delivering high-quality managed services, the business combines ambitious scaling with a collaborative, supportive culture where everyone contributes and shares knowledge.

This is a genuine opportunity to join a thriving environment where your ideas are valued, your success is recognised, and your work directly impacts customer satisfaction and revenue growth.

The Enterprise Account Manager will act as the primary relationship owner for key enterprise customers, ensuring they achieve maximum value from the services they receive while identifying opportunities to expand partnerships.

Role Highlights

– Build and maintain trusted relationships with senior stakeholders across enterprise client accounts

– Lead regular service reviews and strategic account meetings

– Identify upsell and cross-sell opportunities within existing customer relationships

– Collaborate with consultants, architects and delivery teams to ensure exceptional service

– Manage contract renewals while improving customer engagement and satisfaction

You Will Need

– Experience in enterprise account management within cloud, SaaS, or managed services

– Strong relationship-building skills with stakeholders at multiple levels

– A proven history of growing customer accounts and delivering revenue expansion

– Confident negotiation and contract management experience

– A proactive mindset with strong problem-solving and organisational skills

Why You’ll Love It

– Vitality private healthcare including GP access and Bupa dental cover

– £250 work-from-home set-up allowance

– 25 days holiday plus additional leave with tenure

– Life insurance cover

– Comprehensive training and development programmes

– Progressive parental leave policies with enhanced maternity benefits

– Flexible hybrid working to support work-life balance

– On-site gym facilities

Apply today to take the next step in your career as an Enterprise Account Manager within a forward-thinking organisation committed to long-term success and inclusive hiring. We are committed to promoting equality of opportunity for all employees and job applicants.

In line with the Equality Act 2010, we strive to create and maintain a working environment in which everyone is able to make the best use of their skills, free from discrimination or harassment, and in which all decisions are based on merit.

Due to a high number of applicants, we are only able to respond to successful candidates.