Housing Needs Officer

Haringey Council

London

Job Description
Contract Terms
Contract Type : Full -Time, Permanent
Salary : PO2 £42,771 – £45,750 per annum
Interview : w/c 8th December 2025
Closing Date : Sunday 23rd November 2025
About Haringey
Haringey is a fantastic place to live and work – the world in one borough. A place brimming with creativity, personality, radicalism, and community. It is a place where we stand up for each other. A place that is proudly distinctive. We’ll be celebrating all this and more as the “rebel borough” when we are the 2027 London Borough of Culture.
Our history champions change-makers and everyday rebels; revelling in our differences, battling discrimination, championing equality, and doing things our own way. Haringey’s people are a huge asset, with knowledge, expertise, and passion. Our staff members embody our organisational values: Caring, Creative, Courageous, Collaborative and Community-focused. These values keep us looking forward, ambitious for the future, and continuously striving to do our very best for all of our residents.
About The Role
The role is at the forefront of the prevention of homelessness in the borough. Officers will work with a full range of customers and scenarios but may specialise in teams providing an outreach service, or those that focus on single people or families. This is a busy role with competing demands, so you will need to be able to think and work efficiently in a busy environment. You will be a team player who is articulate, organized, and able to work well under pressure delivering first class homeless prevention and assessment services. You will be part of a large team of advisers working across the borough delivering first class homeless prevention and assessment services.
About You
We need a strong communicator who can work effectively and manage a varied caseload. You will be a self-starter who works well on own initiative and as part of a team. An aspiration to assist in homelessness prevention and ability to work collaboratively with other departments, as you will be joining an experienced team who are passionate about the service they deliver. The successful candidate will demonstrate:
Empathy: showing genuine compassionate for those in housing need
Problem-solving skills: finding positive and innovative outcomes , turning challenging scenarios into positive outcomes for our customers
Negotiation skills: building strong relationships with customers and internal and external stakeholders to explore all accommodation options.
Accountability: taking ownership of your decisions and actions, ensuring transparency and honesty and maintaining robust record-keeping.
Team working skills: using internal and external partners to provide excellent customer service
Resilience: being able to work under pressure and being calm and composed in stressful situations which is important when working with vulnerable customers.
Working for Haringey
At Haringey Council we are committed to creating a workplace culture where all our people feel valued, included, and able to be their best at work, and we recognise the benefits of a diverse workforce so welcome applications from all ethnicities and communities so that we continue to make a difference to our residents and community.
Our benefits package includes a leave entitlement up to 31 days + bank holidays, potential hybrid working opportunities, health and wellbeing support, a generous local government pension scheme and a range of discount schemes across leisure and culture that provide both financial and money-saving discounts.
Please note: we reserve the right to end this advert before the noted deadline if we receive sufficient applications. If you wish to apply for this role please ensure that you do so as soon as possible.
Additionally, we are aware that automated emails may end be diverted through to junk email folders. Please continue to check these through the application process. If you have any questions about the status of you application please contact [email protected]

Posted 2025-11-06

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