Trainee First Response Technician

About Us

Trinity Claims delivers a dedicated, end-to-end claims management service exclusively for our sister company, Policy Expert. Combining cutting-edge proprietary technology with the highest standards of customer care, we provide seamless support from the very first point of contact through to final resolution, ensuring customers feel supported every step of the way.
Our team of experts have earned the trust and confidence of thousands of customers by consistently delivering results. With a 4.5-star Trustpilot rating, we're proud to be recognised for our commitment, expertise, and determination to go above and beyond when it matters most.

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About the role:

Within our First Response division, we are looking for a motivated and enthusiastic individual to join our team as a Trainee First Response Technician. This exciting entry-level opportunity will give you the chance to learn and grow in a fast-paced, dynamic environment, assisting with water, fire, and accidental damage restoration projects.

Key Responsibilities:

As a Trainee First Response Technician, you'll play a vital role in supporting our experienced team with the restoration of properties damaged by fire, water, or other accidental damage. Your responsibilities will include:

Assisting with cleaning, drying, and sanitising tasks following water or fire damage.
Helping to monitor and install drying equipment on-site.
Participating in assessments and reporting, ensuring that all necessary documents, photographs, and communications are accurately recorded.
Working closely with our First Response Technicians and Team Leaders to ensure timely and high-quality service delivery.
Maintaining health and safety standards at all times.
Providing excellent customer service to policyholders and other relevant parties.

Key Requirements:

We want someone who is driven, customer-focused, and eager to learn. The ideal candidate will have:

Excellent spoken and written communication skills.
A passion for delivering outstanding customer service.
The ability to work effectively within a team and under pressure.
Basic computer knowledge and strong administrative skills.
A full, clean driving license with no more than 3 points.
Previous experience in damage restoration (preferable but not essential).
Familiarity with the insurance claims process (desirable but not essential).

In return, we can offer you:

Basic Salary £24,000-25,000 (DOE), as well as market leading benefits.

25 days Annual leave plus statutory holidays
Discretionary performance related bonus

Just some of the great benefits we offer:

Life insurance cover
Enhanced company pension scheme
Employee of the month & employee of the year awards
Refer a Friend scheme
An extra day's holiday for your birthday
Paid volunteering/charity day a year

If you're proactive, customer-focused, and thrive in a fast-paced environment, apply today to join our dynamic team!

Application deadline: this position will remain open until we have found the right person for the job.

We kindly request that no agencies contact us regarding this position. Speculative CVs will not be accepted.

Trinity Claims is an equal opportunities employer and we positively encourage applications from suitably qualified and eligible candidates regardless of your gender, age, race, disability, ethnic background, religion or belief, sexual orientation, gender reassignment, marital status, or pregnancy and maternity.