UX/UI Designer

Senior UX/UI Designer

Location: Farringdon, London (with 2-3 workshops per month in Welwyn Garden City)

Contract: Fixed-Term Contract (FTC), Day Rate

Start: ASAP (with 2-3 weeks of screening)

About the Role

We're looking for a Senior UX/UI Designer to lead the redesign of a major internal colleague communications platform for a large, well-known UK retailer. This is a content-heavy platform that combines leadership updates, business campaigns, user-generated content, and discovery features such as feeds, topics, and recommended content.

This is a high-impact role where your design work will directly shape how tens of thousands of colleagues consume, contribute, and engage with business-critical information. You'll work day-to-day from a central London office, with regular workshops at a regional site, alongside a collaborative product and design team.

What You'll Work On

• Core redesign: Homepage, feeds/topic pages, article detail pages, and create-post flow.
• Content relevance & personalisation: Designing experiences that surface content tailored to colleagues' roles, locations, and interests.
• User-generated content confidence & motivation: Reducing friction in post creation, providing guidance/templates, and boosting confidence to share.
• Engagement mechanics: Enhancing reactions, comments, badges, and exploring gamification opportunities.
• Distribution & integration: Designing for API-driven content distribution into other colleague apps, creating multiple entry points to the platform.

What We're Looking For

We'd love to hear from you if you have experience in:

• Designing content-heavy or communications platforms (intranets, employee comms hubs, news/media, or social/UGC platforms).
• Information architecture: Structuring large amounts of content into clear, usable navigation, feeds, and discovery patterns.
• Personalisation & engagement design: Creating "For You," trending, or recommended content experiences.
• UGC creation flows: Designing intuitive post creation journeys, with templates or guidance to lower barriers.
• Mobile-first design: Strong experience in responsive, accessible design, with most colleagues accessing via mobile.
• Collaborating with product managers, engineers, and stakeholders to ensure designs are both visionary and practical.

What You'll Bring

To get this role, you'll need:

• A strong, well-curated portfolio demonstrating your expertise across web, responsive, and native design.
• 5+ years of UX/UI design experience, with a track record of content-heavy platform work.
• Background in social media, digital publishing, or communications platforms highly desirable.
• Expertise in Figma (or similar tools) for prototyping and design systems.
• A balance of strategic thinking and hands-on delivery, from user research and wireframes through to high-fidelity visuals.
• Strong communication skills: able to explain and influence design decisions with stakeholders at all levels.
• A passion for creating digital experiences that feel engaging, inclusive, and human.

Why Join Us

• Opportunity to lead the redesign of a core colleague platform used across a large, household-name UK organisation.
• Visibility and impact: your work will influence how colleagues engage with company culture and communications.
• A collaborative, innovative team environment.
• Add benefits: e.g., flexible/hybrid working, bonus scheme, pension, wellbeing support, colleague discount, etc.

Pontoon is an employment consultancy. We put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.