IT Engineer

Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $2B in revenue in our last fiscal year with extensive growth potential ahead.

At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.

Join us in transforming the life sciences industry , committed to making a positive impact on its customers, employees, and communities.

The Role

We are currently seeking an IT Engineer based in London, who is capable of spearheading IT technical solutions and providing a variety of IT support for UK and EU employees. The eligible candidate must be resourceful, technical, cool under stress, and love to work in a fast paced, multinational environment. You must have a sense of autonomy and job ownership. We are looking for someone with a high level of service focus and customer-first mentality who wants to grow their career alongside the rest of the business in the region.

What You'll Do

• Interact with internal clients to help to resolve all levels of IT-related issues and provide answers promptly
• Evaluate and test new technologies (hardware/software)
• Build and maintain vendor relationships, manage the purchase of hardware and software products and ensure that company assets are maintained responsibly
• Manage and deploy corporate PCs/Macs
• New hardware configuration
• Machine image maintenance
• Diagnosis and repair
• Coordinate warranty repairs
• Manage VOIP phone system and distribution of equipment
• Maintain inventory and IT asset data (serial numbers, software keys, locations, etc.)
• Shipping, recycling, and disposal of computers, peripherals
• Assist in the management of hosted IT applications (Okta, Google G Suite, Egnyte, Zoom, MS O365 etc.)
• General IT routine tasks including:
• IT account management for on-/off-boarding of employees
• Diagnosing and repairing end-user IT devices
• IT ticket management
• Resolve escalated technical IT matters

Requirements

• 4+ years of professional experience in desktop support, IT infrastructure engineering, or similar IT roles
• Eligible to live and work in the UK
• Degree in Computer Science/Information Technology or related discipline
• Excellent verbal and interpersonal skills in English
• Able to travel cross-region (<10% travel time expected)

Nice to Have

• Certificate(s) of CCNA / CCNP / CMNO /MCSE
• Professional experience in supporting MS Windows 11, Mac OS, iOS
• Knowledge of general IT security controls and best practices
• Experience documenting IT applications and training users
• Previous experience managing/mentoring colleagues
• Previous working experience in a global organization across multiple regions & time zones
• Four-year degree in Computer Science/Information Technology or related discipline

Perks & Benefits

• Health & wellness programs
• Private Medical Insurance
• Life Assurance/Death Benefits
• Mobile phone and internet allowance

Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.

As an equal opportunity employer, Veeva is committed to fostering a culture of inclusion and growing a diverse workforce. Diversity makes us stronger. It comes in many forms. Gender, race, ethnicity, religion, politics, sexual orientation, age, disability and life experience shape us all into unique individuals. We value people for the individuals they are and the contributions they can bring to our teams.

If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us at [email protected] .