Development Officer - Head Office

Who Are We

Founded in 1882, Tottenham Hotspur is an iconic English football club, playing in the Premier League and Women’s Super League. From North London to the world, our fanbase spans continents, cultures, and generations. Spurs is a club that’s always dared to push boundaries, breaking new ground and rewriting history.

We offer world-class facilities: In 2019, we opened our state-of-the-art Stadium, a £1 billion landmark that’s the beating heart of North Tottenham’s transformation. More than just a football ground, it’s an engine of change — creating 4,000 jobs and injecting £300 million into the local economy every year.

We’re at our brightest when we’re all together. Our Club, our teams, our community.

There is only one Hotspur. Tottenham Hotspur.

Role Purpose

We’re currently recruiting an L&D Specialist within our L&D Team to help us take things to the next level. We are looking for a creative and organised individual who can help us to deliver tailored L&D interventions and solutions confidently to our Stadium staff. With event experience at your core, you will have a sound understanding of the needs of stadium staff as well as spectators. You will be keen to dive in and assess current standards and look at ways we can work smarter, not harder. Based at the Stadium Management Office (SMO) and Lilywhite House (LWH), you will report into the L&D Manager and work alongside the HRBP, Safeguarding Officer and Venue Experience Manager designated to these sites at the Club.

Key Responsibilities

• Planning and delivery of internal and external L&D events
• Facilitate and co-ordinate internal courses and training events
• Host the induction and orientation onboarding process
• Compliance management including safeguarding and Health and Safety
• Support spectator experience working with stadium teams and 3rd party stakeholders
• Reporting and data analysis and collection
• Match day support where needed

Person Specification

Skills & Experience

• Exceptional organisational skills and Project Management experience in events planning
• Facilitation experience. Design experience is desirable but not essential
• Analytical and problem-solving skills to help make data driven decisions
• A growth mindset and a self-starter approach
• The ability to maintain standards under pressure
• Experience in building relationships with stakeholders and confidence in finding L&D solutions
• Familiar with MS Suite tools such as Powerpoint, Excel, Sharepoint and Teams

Personal Attributes

• Adaptability - you will be working across different teams with different needs and a variety of projects so the ability to flex will be key to success
• Task Switching - From tracking attendance to delivering the induction you will need to be able to switch focus between different tasks often and with speed matching the pace of the business
• Learnability - having the ability to pick up new information, process it, prioritise and then decide on actions will be a big part of your day to day
• Authenticity - We are a team that touches every part of the Club and external partners developing relationships and giving guidance so bringing the real you to work will help to build that trust

Safeguarding & Recruitment Statement

Safeguarding is fundamental to the success in all that we do. The Club follows a Safer Recruitment process for all roles. Successful candidates are to be reminded they would be subject to proportionate background, DBS and reference checks as required.

We welcome applications from anyone regardless of age, disability, gender, race, or ethnic and national origins, religion or belief, or sexual orientation.

Reasonable Adjustments

We are committed to providing an inclusive and accessible recruitment process and will make reasonable adjustments at any stage of the application or interview process to support candidates with disabilities or specific needs. Please let us know if you require any adjustments so that we can ensure you have a fair and positive experience.

Please note that we reserve the right to close this vacancy early should we receive a high volume of applications or due to business needs, so early applications are encouraged.

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