EU Operations Coordinator

Job Description

EU Operations Coordinator

Industry: Designer toys and collectible pieces

Location: Canary Wharf, London

Job type: Full time Permanent

About POP MART

Founded in 2010, POP MART is a market-leading entertainment company and a global champion of designer toy culture. Through global artist development, IP operations, and designer toy culture evangelism, we have built an integrated platform covering the entire designer toy value chain. Besides our original and iconic IPs such as Molly, Hirono, SKULLPANDA, and LABUBU, POP MART collaborates with top-tier toys and lifestyle brands including Disney, Universal Studios, and Sanrio to create collectible art toys featuring their iconic characters.

POP MART has established a strong presence across key European markets, including the UK, France, Italy, Netherlands, Germany and Spain. As part of our strategic growth initiatives, we are focused on expanding our retail network into additional high-potential markets across Europe, continuing to strengthen our brand's position in the region.

For more information, please visit and our LinkedIn Career page.

What to Expect

POP MART is a boutique-sized company with a young and multicultural team where you can expect to:

• Gain valuable professional experience across the full retail and operational lifecycle
• Be part of an international and collaborative work environment
• Receive comprehensive training in operational systems and procedures
• Contribute directly to the improvement and efficiency of regional operations
• Play an integral role in enabling business growth through efficient support

Benefits

POP MART offers our employees:

• Selected POP MART toys as appreciation gifts every month
• A structured bonus scheme in line with company and individual performance
• Comprehensive training and development programs
• Regular team social events
• Paid rest breaks

The Role and Candidate

As part of our growing operations team in Europe, we are looking for a proactive and detail-oriented Operations Coordinator to support the smooth functioning of our day-to-day processes. This role is based in our EU office in London and is essential in ensuring administrative efficiency and interdepartmental collaboration across the region.

The ideal candidate is organised, reliable, and thrives in a fast-paced, multicultural environment. You will support the operations function by managing administrative tasks, monitoring procedures, and helping to optimise processes.

Responsibilities

• Handle internal and external correspondence and ensure timely communication across teams
• Organise and maintain operational files, records, and documentation
• Assist in budget tracking, invoice processing, and expense reporting
• Coordinate travel arrangements, meeting logistics, and company events
• Monitor performance indicators and prepare analytical reports for management
• Support operational project planning and follow-up on key deliverables
• Collaborate with cross-functional teams to improve workflows and procedures
• Provide hands-on support in implementing new operational processes
• Identify inefficiencies and propose improvement actions

Required Qualifications

• Bachelor’s degree in Business Administration, Operations, or a related field
• 1 to 2 years of relevant experience in operations, administration, or office coordination
• Strong organisation and time-management skills with a problem-solving mindset
• High attention to detail and ability to manage multiple priorities
• Excellent written and verbal communication skills in English
• Proficiency in MS Office, especially Excel and PowerPoint

Desirable but Not Essential

• Experience working in a fast-growing retail or consumer goods company
• Familiarity with business systems (ERP, expense reporting tools, etc.)
• Fluency in an additional European language (e.g. French, German, Italian, Spanish)
• Experience working across departments or international teams

Your Application

If the opportunity sounds interesting to you, please apply with your updated CV via “Apply Now” or email to [email protected].