Claims Advocate - FAJS

Job Title: Claims Advocate

Location: London/Hybrid (Typically 2/3 days in the office)

Type: Full time – Permanent (If you are a job share partnership, work reduced hours, or any other way of working flexibly, please do still get in touch)

At Price Forbes, we provide much more than just a workplace. We are dedicated to fostering skill development and knowledge within a team that is passionate about their work, values their Employees, and truly celebrates diversity.

Working at Price Forbes means you’ll be part of The Ardonagh Group. We are proud of our innovative environment offering many opportunities for growth across the wider group. Employees regularly move between our united teams, and we encourage you to make your role your own.

Our offices are lively and exciting places to be, but we understand that life needs flexibility, and offer a genuinely flexible approach to working. If you are looking to join a thriving, energetic business with exciting plans, this role could be an ideal fit for you.

What we can offer:

We offer much more than just an inclusive culture with apprenticeships, study support, participation in our annual Spotlight Awards, Community Trust, Sports Teams, office socials, events and so much more. All of this with a supportive management team as well as working alongside some of the industry’s top talent.

You’ll have access to wellbeing programs, fantastic discounts across many big-name businesses including supermarkets, gym memberships, restaurants, and healthcare cash plans etc.

Further perks of working with us (Fixed benefits):

• Employer pension contribution of 10% (providing you, the Employee provides 5%).

• Good work life balance - flexibility to suit you.

• Competitive salary.

• Life Assurance at X4 of your base salary.

• Group Income Protection.

• Generous Annual Leave entitlement.

• Private Medical Insurance.

• Group annual bonus scheme.

Manager says:

We are looking for an experienced Claims Advocate to provide specialist claims advocacy and technical claims support for clients, producers and placing teams in relation to Fine Art, Jewellery and Specie risks and related specialist classes.

The role is responsible for managing claims from first notification through to settlement, ensuring that clients receive timely, accurate and professional advice, and that claims are presented effectively to insurers, reinsurers, loss adjusters and other relevant parties.

The Claims Advocate will act as a key point of contact for clients and markets, providing proactive advocacy, technical guidance and support on complex, high-value and sensitive losses.

What you will do:

• On receipt of a claim notification, identify the relevant risk, policy coverage, deductibles, limits and applicable conditions, and promptly acknowledge the claim to the client/intermediary.

• Review policy wordings, slips, endorsements, schedules and any related documentation to assess coverage and determine the most appropriate claims strategy.

• Prepare, maintain and update accurate claims files and internal/external claims systems in accordance with company procedures and regulatory requirements.

• Present claims to insurers clearly and effectively, whether in written form, via market systems or through direct negotiation.

• Advocate on behalf of clients to secure fair, timely and appropriate claims outcomes.

• Liaise with clients, producers, placing brokers, insurers, reinsurers, loss adjusters, surveyors, valuers, forensic accountants, lawyers, restorers, security consultants and other experts as required.

• Manage claims involving fine art, jewellery, watches, precious metals, bullion, cash, specie, vault risks, ATMs, exhibition/transit risks and related high-value assets.

• Monitor insurers’ agreement and payment of funds, ensuring prompt settlement to the appropriate beneficiary.

• Identify and escalate coverage issues, claims disputes, delays, potential errors and omissions, or any matters requiring senior management involvement.

• Ensure relevant insurer instructions are communicated to clients and experts, and that client instructions are appropriately relayed to insurers and other interested parties.

• Maintain strong relationships with clients, insurers and service providers by acting in a professional, responsive and commercially aware manner.

• Support the production of claims statistics, loss analysis and claims reports for client meetings, renewals, stewardship reviews and market presentations.

• Work closely with placing and broking colleagues to provide claims insight for renewals, new business opportunities and policy wording improvements.

• Ensure effective liaison with accounting teams regarding collection, payment and reconciliation of claims funds.

• Maintain knowledge of market developments, claims trends, legal decisions, sanctions requirements and regulatory changes affecting Fine Art, Jewellery and Specie claims.

• Monitor workload and report significant claims, trends, service issues or operational risks to management as appropriate.

• Ensure all work is completed in accordance with company procedures, compliance standards and regulatory requirements.

What you will bring:

Generic Knowledge Requirements

• Strong understanding of the general principles of insurance and reinsurance, including claims handling, policy interpretation, coverage analysis, and market practice.

• Good knowledge of the Law of Agency and the Law of Contract as it applies to insurance claims and client/market relationships.

• Working knowledge of London Market claims practices, documentation, procedures and systems.

• Understanding of the role of insurers, reinsurers, adjusters, lawyers, surveyors and other experts in the claims process.

• Awareness of relevant regulatory requirements, including, conduct risk, financial crime, sanctions, anti-money laundering and complaints handling.

• Knowledge of claims settlement processes, bordereaux, accounting procedures and payment controls.

Competencies Required

• Strong claims advocacy and negotiation skills.

• Ability to analyse complex coverage issues and communicate recommendations clearly.

• Ability to manage sensitive, high-value and confidential claims with discretion and professionalism.

• Strong client service focus and ability to maintain client confidence during challenging claims situations.

• Excellent written and verbal communication skills.

• Ability to build effective relationships with clients, markets, colleagues and external experts.

• Strong organisational skills and ability to manage multiple claims and deadlines simultaneously.

• Ability to work effectively under pressure and prioritise urgent matters.

• High attention to detail, particularly when reviewing policy documentation, valuations, settlement calculations and expert reports.

• Commercial awareness and sound judgement.

• Good numeracy skills.

• Proficiency in Microsoft applications and relevant claims/market systems.

Qualifications & Experience

• Experience handling insurance claims, preferably within the London Market or specialist insurance environment.

• Previous experience in Fine Art, Jewellery, Specie, Private Client, Marine Cargo, Property, Financial Lines or Specialty Claims would be advantageous.

• Experience dealing with insurers, reinsurers, loss adjusters, lawyers and other claims professionals.

• Strong understanding of claims procedures, policy coverage and market practice.

• Relevant insurance qualifications, such as Cert CII, Dip CII or progress towards ACII, would be desirable.

• Experience managing high-value, complex or sensitive claims is preferred.

Think you don’t meet every requirement?

We are an equal opportunities Employer, dedicated to creating a diverse, inclusive, and authentic workplace where everyone can thrive, bring their whole self to work, and reach their full potential. If you’re excited about this role, but your experience doesn’t perfectly match what we are looking for, please apply anyway. You might just be the right fit for the job, or other opportunities we may have within the wider Group.

Interview Process:
At Price Forbes, we have a straightforward interview process to ensure the best fit for both you and the company:

• Submit your application with your CV, emphasising your skills and experience related to the job.

• Our Talent Acquisition team will then arrange a call where they can tell you more about the role and the team. We want to learn about your motivation and goals, what you can bring to Price Forbes, and answer any immediate questions.

• If successful, you will generally be invited to engage in a 1-hour interview with the Hiring Manager and selected team members, via teams or in person. We will discuss our technologies, key skills, and team dynamics and provide further opportunity to ask any questions. This is your chance to voice your thoughts on the role and we will outline our expectations and ensure this role aligns with your ambitions for the future.

• Depending on the role, you may be invited to attend a second stage interview with further members of the team.

If successful or unsuccessful, we always try and move quickly in presenting an offer or providing feedback.

We truly value the diversity of our teams and as a Group, we are committed to supporting and welcoming individuals from all backgrounds, as we appreciate every perspective is a significant part of our success. Should you require any reasonable adjustment throughout the recruitment process, please do not hesitate to let a member of the Talent team know.

#PFI

If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history, and a standard criminal record check.

Note to recruiters and employment agencies:

We will not pay for unsolicited CV's from recruiters and employment agencies unless we have a signed agreement and have requested assistance, in writing, for a specific vacancy.