Reconciliation Specialist - Payment Operations

Hello, we’re Starling. We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way. We’re a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We’re a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ more than 3,500 people across our London, Southampton, Cardiff and Manchester offices.

Our recruitment process:

Interviewing is a two way process and we want you to have the time and opportunity to get to know us, as much as we are getting to know you! Our interviews are conversational and we want to get the best from you, so come with questions and be curious. 

Following your application being reviewed, you can expect the below:

Stage 1 - Call with the Reconciliation Manager

Stage 2 - Role related interview with the Reconciliation Manager and Reconciliation Specialist

Closing date: Wednesday 11th June at 5pm

Working hours and training requirements:

Working Hours:  Full time rotational shifts between 8am - 5:30pm Monday - Friday

Training:  This will be conducted in the office over a minimum of 6 weeks, once this is completed you will move to a hybrid way of working. The team will work from the office 10 days a month.

About the role:

As a Reconciliation Specialist within Payment Operations, you will work closely with various teams across the Bank to ensure accurate processing of customer transactions and the timely reconciliation of cash and suspense accounts.

Responsibilities:

• Performing daily account reconciliations within Payment Operations..
• Recognising and resolving unreconciled customer transaction breaks across the bank’s ledgers and suspense accounts.
• Collaborating with multiple teams, including but not limited to; Payment Associates, Engineers, Fincrime, Treasury Back office, to ensure payments have been posted to customer’s accounts correctly and all the supporting entries have cleared.
• Taking ownership of reconciliation issues, whilst ensuring that appropriate escalations are carried out.
• Coordinating and assisting internal bank teams with investigations and efficient incident resolution.
• Actively seeking to improve processes and workflows.
• Identifying and driving improvements in risk controls.
• Maintaining existing and creating new procedural documentation.

Requirements

• Willingness to learn and develop knowledge in reconciliations key-systems and processes.
• Confidence liaising with other departments when escalating issues and reaching out for solutions.
• Ability to manage the workload and prioritise tasks.
• Proficiency in applying strong analytical and investigative skills.
• Aptitude for demonstrating high attention to detail.
• Detail and process oriented and comfortable working with large volumes of data and numbers.
• Good understanding in reconciliations principles.
• Knowledge in Payment Schemes and MT/MX Payment messages
• Intermediate Excel / Google Sheets skills (min req level).

Benefits

• 25 days holiday (plus take your public holiday allowance whenever works best for you)
• An extra day’s holiday for your birthday
• Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off
• 16 hours paid volunteering time a year
• Salary sacrifice, company enhanced pension scheme
• Life insurance at 4x your salary & group income protection
• Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton
• Generous family-friendly policies
• Incentives refer a friend scheme
• Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks
• Access to initiatives like Cycle to Work, Salary Sacrificed Gym partnerships and Electric Vehicle (EV) leasing

About us:

You may be put off applying for a role because you don't tick every box. Forget that! While we can’t accommodate every flexible working request, we're always open to discussion. So, if you're excited about working with us, but aren’t sure if you're 100% there yet, get in touch anyway.We’re on a mission to radically reshape banking – and that starts with our brilliant team. Whatever came before, we’re proud to bring together people of all backgrounds and experiences who love working together to solve problems.

Starling Bank is an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Starling Bank are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law. When you provide us with this information, you are doing so at your own consent, with full knowledge that we will process this personal data in accordance with our Privacy Notice. By submitting your application, you agree that Starling Bank will collect your personal data for recruiting and related purposes. Our Privacy Notice explains what personal information we will process, where we will process your personal information, its purposes for processing your personal information, and the rights you can exercise over our use of your personal information.