Technical Support Specialist (Hiring Immediately)
Job Summary
The Technical Support Specialist is a hands-on member of a small, collaborative IT team, responsible for delivering high-quality end-user computing support across the EMEA region. This mid-level role is primarily desktop-focused, covering hardware, software, and endpoint management for users across multiple countries and time zones. The ideal candidate brings 3-6 years of progressive desktop support experience, is comfortable working autonomously across a distributed region, and takes pride in delivering a consistently excellent user experience.
Key Responsibilities
Desktop Support & Troubleshooting
- Provide hands-on and remote desktop support to end users across EMEA, covering hardware, software, peripherals, and connectivity issues.
- Diagnose and resolve problems with laptops, desktops, docking stations, printers, and AV/conferencing equipment.
- Perform root cause analysis on recurring issues and implement lasting fixes or documented workarounds.
- Coordinate with vendors and third-party teams for hardware replacements, warranty claims, and software licensing.
Endpoint & Desktop Administration
- Manage the full lifecycle of end-user devices imaging, deployment, configuration, refresh, and decommission across EMEA sites.
- Administer user accounts, permissions, and policies across Azure AD / Entra ID, and Microsoft 365.
- Deploy, patch, and maintain endpoint security using MDM/UEM tools (Intune, JAMF).
- Troubleshoot local and remote connectivity issues, including VPN, Wi-Fi, and office network access.
- Support the rollout of new hardware, OS upgrades, and standard software packages across the region.
Collaboration & Cross-Team Engagement
- Work closely with global IT, Infrastructure, Security, and HR teams on incidents, projects, and regional initiatives.
- Participate in incident reviews and contribute corrective action plans to prevent recurrence.
Recommended Jobs
Car Sales Executive
Car Sales Executive Role To meet and greet customers, qualify their needs and demonstrate vehicles accordingly. To follow a sales process, whilst providing excellent customer service, building …
Part-Time Dental Nurse - Chelsea- Indeed
JOB OVERVIEW Location: Chelsea Job Type: Part-Time Date Posted: September 2026 Hours: 2–3 days per week Salary: £12 – £15 per hour (DOE) About the Job: An established dental…
Head of Finance
Are you an experienced finance leader who thrives on owning financial reporting, controls, compliance, and business performance in a complex multinational environment? Do you enjoy leading high-p…
AA - Customer Service Advisor
*** This is where your organization can create a consistent intro to all of your jobs, creating consistency in voice and messaging across all job posts *** C'est ici que votre organisation peut crée…
Principal Payments Architect
Principal Payments Architect Location: London (Hybrid) | Practice Area: Technology & Engineering | Type: Permanent Lead innovative payments transformation across financial services. About Ca…
Locum Haem/BT Biomedical Scientist - Dorset (Hiring Immediately)
Biomedical Scientist in Haematology & Blood Transfusion Banding: Band 6 Location: Dorset Start Date: ASAP Duration: Ongoing Working Pattern: Core hours only Hourly Rate: £22-£24 We ar…
Become a Valued Member of a Southwark School's Admin Team
Location: Southwark, South London Start: ASAP Contract: Permanent, Full-Time Hours: 35 hours per week, Monday–Friday, 8:00am–4:00pm Salary: £27,000–£29,000 per annum Role: …
General Practice Nurse position
JOB OVERVIEW Job Title: General Practice Nurse – Enfield Town Location: Enfield Town Employment Type: Locum / Temporary Rate: £25 – £40 per hour depending on experience. About th…
Restaurant Manager - Hourly
Join us as a Restaurant Manager in the bustling town of Kingston upon Thames, where we serve up more than just chicken. We're Raising Cane's, and we're all about One Love – that's our craveable chick…
Afterschool Nanny in Kensington, Job ID J23028
A London-based household is looking for a reliable, professional and caring after-school nanny to care for their two toddlers. The role involves supporting routines, and creating a calm, engaging env…