Logistics Operator

About Us

Addison Lee – Giving London Life a Lift

Since 1975, Addison Lee has been at the heart of London’s transport network, delivering safe, stylish, and reliable journeys. As the capital’s leading passenger car, courier, and black taxi service, we take pride in setting industry standards.

Our strength lies in our employees and drivers- genuine, ambitious, united, and proud. We believe every journey should be more than just a ride, combining cutting-edge technology with exceptional service to transform the experience for clients and drivers alike.

As part of ComfortDelGro Group, our reach extends beyond London, connecting a global private hire network of over 34,000 vehicles. Our network spans public transport (buses and rail), point-to-point services (taxis and private hire cars), and business-to-business mobility solutions, ensuring seamless connectivity for millions of people every day.

About the Role

We have an exciting opportunity for 2 X Logistic Operators to join us, In these roles you will support the different operational functions within the Operations Room to continuously improve the service and product we provide. The Operations functions are the Courier services, Black Taxi, Standard Car services and Executive Car services. Handling inbound and outbound calls to communicate with clients and delivery partners to enable quick and effective resolution to service queries in real time.

Please specify in your application what shift pattern you are applying for:

• A: 1 x 15:30 – 00:00 - Sunday to Thursday

• B: 1 x 10:00 – 21:30 - 4 days on 4 days off

Salary

Competitive (DOE)

Location

Paddington

Main Accountabilities

• Monitoring key client jobs and ensuring timely dispatch.

• Informing clients of any delays or issues as they occur.

• Supporting the entire client portfolio including all Addison Lee, ComCab and Green Tomato clients.

• Supporting Drivers with live updates and specific geographic issues.

• Monitoring of public events, traffic news and road closures.

• Responsible for service levels, resource management and planning.

• Any other duties as required by management including supporting other areas of the operation as and when required.

Requirements

• Ability to prioritise issues and respond in a quick and efficient manner.

• Good geographical knowledge of the UK.

• Excellent verbal communication and customer service skills.

• Good time management.

• The ability to multi-task and work accurately under pressure.

• Problem solving and trouble-shooting skills.

• Knowledge of existing operating systems.

• Confident and polite telephone manner.

• A good standard of spoken and written English.

• Good computer and keyboard skills.

• Excellent customer care skills.

• The ability to deal with difficult calls in a calm and professional manner.

• Flexibility.

• Awareness of confidentiality issues.

• Good timekeeping and reliability.

• Team Player.

• Problem Solving.

• Interpersonal skills.

• Experience using platform-based computerised systems.

Benefits

Up to 5% Bonus

Life Insurance (Death in Service)

2 days paid volunteering leave a year

Private Medical Insurance & Travel Insurance (after 1 year)

Wellness Program

Cycle to Work Scheme

33 days Annual Leave (incl. bank holidays)

Extensive retails discounts via Each Person (e.g. 5% off most major supermarkets)

Support with Professional Training and Qualifications via Apprenticeships

Season Ticket Loans, Discounted Cabs and Courier services (within London)

Equality and Diversity Information

Addison Lee is an equal opportunities employer and welcomes applications from all sections of the community.

Addison Lee are a Disability Confident employer, we have made commitments to employ, keep and develop the abilities of disabled staff.