Product Manager

Job Type:

Build a brilliant future with Hiscox

About the team/division

We are one of the largest and oldest Lloyd’s syndicates. Known for our long-term leadership in the market, our blend of underwriting expertise and meaningful capacity makes us an ideal partner for our clients, whatever the size and complexity of their risk. With winning attitude, adaptability and passion; our people aim to outperform always.

The Change Management Team work with all the teams in the London Market to develop and build market leading capabilities across our people, processes and systems. Our goal is to embed lasting changes that deliver measurable business benefit and help us reach our strategic targets. We have adopted an agile approach to delivery, working in separate and distinct Value Streams driven by process improvement, integration of new ventures and delivery of regulatory requirements. The outputs of the Value Streams can vary from large scale system delivery and upgrades to smaller tactical solutions that open up business opportunities. Working on our team is exciting and fast-paced. We get to be part of shaping and building the future of the London Market, helping to solve and pre-empt new challenges. The biggest challenge facing our team is how to help drive and manage fundamental changes in the context of the historic and long-established institution of Lloyds of London.

The Change Management team is made up of Product Managers, Product Owners and Analysts and scales according to the project demands of the business. The team work closely with the Technology team to deliver real value to the business. The team is curious and inquisitive, challenging ourselves and our stakeholders to do things better, faster and cheaper.

You will act as Product Manager for one of our strategic capabilities, the Underwriting Value Stream. You will be at the heart of the team, leading complex change initiatives that span across multiple areas of our business. You will translate business leadership objectives into actionable delivery plans for the Underwriting Value Stream. You will collaborate cross functionally and drive innovation. You will coach and support the less experienced members of the team, providing guidance and direction to the team and to the business to ensure successful delivery of the changes and the resulting business benefit.

As Product Manager for the Underwriting Value Stream, you have a passion for a digital future of underwriting. You see beyond the status quo and be part of the team designing ways of working fit for 2030 and beyond. You will be part of an award-winning team that is at the forefront of Augmented and Algorithmic Underwriting within the Lloyd’s Market. You embrace the challenges of modernisation and work with our strategic partners in both technology and broking to reimagine the underwriting journey, embedded with cutting edge technology and user centric innovative design. Through your guidance this compelling transformation will translate into material benefits for London Market.

What you’ll be doing in the role

Benefits management

• Work with the Business Sponsors to build robust and measurable business cases aligned to our business plans
• Evaluate, plan and track the realisation of benefits for the Underwriting Value Stream

Product Management

• Lead the Underwriting Value Stream, ensuring objectives and business outcomes are met through successful planning, delivery and embedding of change.
• Develop a deep understanding of customer needs to inform product design.
• Manage the development and delivery of the product roadmap using appropriate methodologies
• Manage the prioritisation of initiatives and resources within the value stream, ensuring delivery is focused on the most value add activities including continuous improvement, operations and platform resilience.
• Ensure execution‑focused decision making and strong dependency and risk management
• Contribute to identifying and/or developing frameworks and methodologies that ensure management of initiatives will be comprehensive and consistent

Business Process Development

• Develop an excellent working knowledge of the business goals, priorities and processes for the relevant business areas
• Analyse as-is processes and identify opportunities to transform ways of working
• Ensure new or updated business processes continue to be maintained once handed over to operational continuous improvement

Budget and resource management

• Plan and control finances of the Underwriting Value Stream driving performance and as part of the organisation’s overall financial management
• Prepare and maintain an overall schedule for resource use, which avoids bottlenecks and conflicting demands, and sequencing outcomes, to enable the efficient realisation of benefits

Change management

• Ensure that an effective change management plan is in place to maintain consistency of delivery, optimise benefits and contribute to a healthy change experience for those impacted by the changes.
• Close new initiatives and transition them into continuous improvement, ensuring that we capture key lessons to improve our change management capability
• Embed new processes post‑delivery and manage the integration of the outputs into business-as-usual, addressing the readiness of users, compatibility with existing processes and the realisation of benefits.

Stakeholder Management

• Build strong productive relationships and communication inside and outside of Hiscox in order to deliver effective solutions based on a deep understanding of the business drivers and benefits for each party
• Identify, address and resolve differences between individuals and/or interest groups
• Build a network of influence inside and outside of Hiscox

Leadership

• Empower and inspire others to work and deliver successfully
• Lead and motivate a team (in a matrix organisation) across internal and external teams including third party suppliers
• Role model excellence in value stream execution and change management.

Person Specification

The person in this role is comfortable dealing with ambiguity and working through it to provide clarity for others. They thrive on tackling challenging issues and ensuring that the initiatives stay focussed on delivering tangible, measurable benefits using agile and change management techniques. They take setbacks and changes of direction in their stride and support others through these experiences. They have a passion and drive for creative problem solving, great user experience and delivering the best outcomes for their customers.

Must have

· Experience of delivering within agile value streams in a formal change role

· Experience balancing differing priorities and demands whilst ensuring that value stream management disciplines are maintained

· Experience in business process development and improvement

· Experience of managing and motivating a team (in a matrix organisation) including third party suppliers

· Advanced workshop facilitation

· The ability to build relationships and influence

· Commercially minded – able to analyse and interpret information to develop strong benefits focussed business cases

• Knowledge or experience of working in the Lloyd’s London Market

Desirabl e

· Formal product management and/or project management qualification or membership

· Experience in delivering technology solutions with emerging technologies such as AI

· Knowledge or experience in design thinking or innovation methodologies and/or user experience design

About Hiscox

As an international specialist insurer we are far removed from the world of mass market insurance products. Instead we are selective and focus on our key areas of expertise and strength - all of which is underpinned by a culture that encourages us to challenge convention and always look for a better way of doing things.

We insure the unique and the interesting. And we search for the same when it comes to talented people. Hiscox is full of smart, reliable human beings that look out for customers and each other. We believe in doing the right thing, making good and rebuilding when things go wrong. Everyone is encouraged to think creatively, challenge the status quo and look for solutions.

Scratch beneath the surface and you will find a business that is solid, but slightly contrary. We like to do things differently and constantly seek to evolve. We might have been around for a long time (our roots go back to 1901), but we are young in many ways, ambitious and going places.

Some people might say insurance is dull, but life at Hiscox is anything but. If that sounds good to you, get in touch.

You can follow Hiscox on LinkedIn, Glassdoor and Instagram (@HiscoxInsurance)

Work with amazing people and be part of a unique culture