Head of Fees & Income

Department: Finance

Location: London, Greenford

Type of Contract: Permanent (On-Site)

Our Vision: Changing lives through education.

Are you a strategic thinker with a passion for financial excellence and student experience? We’re looking for a dynamic Head of Fees and Income to lead the charge in managing tuition fees, billing, and income collection across our institution.

In this pivotal role, you’ll drive financial sustainability, ensure regulatory compliance, and deliver a seamless experience for students and staff alike. You’ll work closely with senior leadership, academic departments, and external partners to optimise income streams and support our long-term goals.

What You’ll Be Doing

Leading the strategic development of tuition fee policies and payment plans

Overseeing student billing, income collection, and debt recovery processes

Ensuring compliance with UK regulations (CMA, SLC, OfS, etc.)

Collaborating across departments to enhance the student journey

Managing a high-performing team with a focus on service excellence

Providing insights and reports to senior leadership and governing bodies

What We’re Looking For

Proven experience in student finance within higher education or a similar environment

Strong knowledge of UK tuition fee structures and funding models

Excellent financial acumen and experience with financial systems and reporting tools. Strong leadership and team management skills.

Exceptional communication skills and stakeholder engagement abilities.

Demonstrable ability to develop and implement fee policies and procedures aligned with strategic goals.

Experience in managing debt recovery processes and improving income collection efficiency.

Proficiency in data analysis and income forecasting to support financial planning.

Knowledge of compliance requirements related to CMA, SLC, OfS, and student finance. Ability to work collaboratively across departments and influence senior stakeholders.

Desirable

✔ Experience in private higher education
✔ Professional finance qualifications (e.g., ACCA, CIMA)

Your Impact

Drive accurate income forecasting and reporting

Improve billing efficiency and debt recovery outcomes

Enhance student satisfaction through clear, responsive fee management

Support institutional financial health and strategic planning

What We Offer

25 days annual leave, plus 8 public holidays

1-day extra leave per year of service, up to a maximum of 5 days

Workplace pension scheme

Tuition reimbursement for career development courses

Flexible Benefits: Cycle to Work, Workplace Nursery, Techscheme and much more

Perks@Work discounts platform, wellbeing centre and much more

Reward and recognition programme

£500 award employee referral scheme

Discretionary annual performance bonus

One of my proudest achievements at GBS is being part of the Admissions department's growth and improvement. Over the past three years, I've seen the team expand from 30 to 90 employees. Being involved in shaping processes and ensuring admissions are robust and high-quality has been incredibly rewarding. It’s exciting to see how much we’ve accomplished as a team and how far we’ve come.

— Barbara Vargas (Professional Services Employee)