General Manager

Job Description

General Manager, Canary Wharf - Earn up £50K We are looking for an engaging, people-focused General Manager to lead a busy, multi-outlet hospitality operation across staff dining, fine dining, restaurants, vending, dry cleaning and a traders' café. This is an exciting opportunity for a hands-on hospitality leader passionate about people, food and service. You will oversee operations across two buildings, managing a team of approximately 40 Front of House employees and two direct reports, while driving exceptional customer experiences and high service standards. As a General Manager you'll: Lead the day-to-day operation of multiple hospitality services, ensuring a consistently high standard of customer service and operational delivery. Provide strong leadership to your direct reports, setting clear expectations and supporting their professional development. Drive customer engagement and participation across the staff dining operation, continually looking for ways to enhance the customer experience. Work closely with the kitchen and wider operational teams to ensure seamless service delivery across all outlets. Maintain exceptional service standards across both high-volume staff dining and the more personalised fine dining environment. Support the delivery of private lunches and corporate events, ensuring a polished and professional experience. Be visible and hands-on within the operation, engaging with customers and colleagues and responding proactively to feedback. Identify opportunities to improve processes, service quality and team performance. Ensure all services operate in line with relevant food safety, health and safety and company standards. Our ideal General Manager will have: Proven experience in a General Manager, Operations Manager or similar senior hospitality leadership role. Experience managing large teams and multi-outlet operations. A strong background in contract catering, corporate hospitality, staff dining or a comparable food service environment. The ability to balance high-volume catering operations with premium, personalised hospitality. Strong people management skills, with the ability to coach, develop and inspire a diverse team. Excellent communication and interpersonal skills, with the confidence to engage with customers, colleagues and stakeholders at all levels. A passion for food, service and creating an outstanding customer experience. Pre-Employment Requirements The successful candidate must complete all pre-employment checks in line with the site's requirements and applicable policies. 6 years of residential address history 6 years of employment history with no unexplained gaps Criminal record check Credit check We ensure you're rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to: Contributory pension scheme Grow your career with our Career Pathways and MyLearning programmes Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits Exclusive travel discounts with TUI, Expedia, Booking.com and many more Save money on your food shop with discounts on Tesco, Sainsbury's, Morrisons and many more Up to 44% off cinema tickets to enjoy your favourite blockbuster Receive cash rewards every time you spend and use them on a wide range of brands Un-wind with us with free wellness, mindfulness and exercise classes You can share all discounts and offers with your friends and families About Us Restaurant Associates provides brilliant hospitality through our food, drink and services. We work with our partners and collaborate with our clients to achieve great things together.Every day, our teams of passionate hospitality professionals strive for excellence in delivering employee dining and hospitality to some of the UK's leading workplace as well as inspiring exceptional experiences in iconic cultural and heritage destinations. Job Reference: com/2610/K87801/52842709/SU #RA Group Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength! TPBN1_UKTJ